Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes
Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers
Be the point of contact for offshore vendors and other areas of the UK business
Take ownership of cases with end to end case management and one call resolution.
Requirements
Adaptable in a fast-paced environment
Expert attention to detail would make you a superstar in this role
A team player that acts with integrity and treats our customers with respect
Demonstration of solid judgement
A great communicator, both verbal and written, communicating effectively to customers and third parties
Where and how you'll work
We have developed a blended learning and support programme involving in-person, remote and self learning. This means:
Benefits
Salary of £28,000.00Laptop provided on your first dayLife and private medical insuranceEnhanced parental leave and family care days25 days holidays per year with the option to buy up to 5 moreExcellent training in our open plan offices for your first 12 weeksPrimarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration).Advanced career progressionOpen-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space.What you should know about how we recruitWe also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and alliesOutFront - to provide LGBTQ+ support for all associatesMind Your Mind - signposting support and promoting positive mental wellbeing for allWomen in Tech - promoting an inclusive environment in techEmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industryCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entitiesPaid time offRemote work optionsParental leave
Additional Information
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
Fraud Investigator
Salary of £28,000
About this role
Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers.
As a member of the Fraud team, you'll work to investigate:
Application Fraud
Account Takeover
Disputes
Capital One · Nottingham, Eng