Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or trainingPremium pay such as shift, on call, and more based on a teammate's jobIncentive pay for select positionsOpportunity for annual increases based on performanceBenefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Health insurance
Dental insurance
Vision insurance
Flexible schedule
Parental leave
Additional Information
Department:
12221 Enterprise Corporate - Architecture and EHR Infrastructure Services
Status:
Full time
Benefits Eligible:
Yes
Hou rs Per Week:
40
Schedule Details/Additional Information:
Monday through Friday - 1st Shift, primarily, but may be required to work extended hours during the week and weekends as needed
Pay Range
$35.50 - $53.25
Major Responsibilities:
Ability to travel to and support all Advocate Health locations.
Completes Assigned Tasks without supervision
Navigate Service Now and complete tickets involving work across multiple applications within SLA intervals. Engage Senior level engineer as needed. Ability to understand procedural documentation and offer insightful process improvement recommendations.
Facilitate and deliver end-user training to enhance user adoption and proficiency. Identify opportunities to streamline and enhance the training process, improving the overall user experience
Collaborates with the team in planning and preparing for the execution of technology solutions with minimal supervision and guidance.
Able to interact with our business partners and customers to define scope, gather requirements and outcomes as part of a project or initiative with little supervision and guidance
Ability to travel to and support all Advocate Health locations. Involved as part of a team that includes our vendors and other technical teams in creating an architectural design that can produce a Bill of Materials to provide a budget estimate for our customers
Leads and supervises the implementation of new technologies and equipment related to video conferencing, Telehealth and Digital Media services.
Configuring dial plans, call policies and service maintenance within Cisco and Polycom UC infrastructures. Operation of Crestron AV control systems, Cisco and Polycom codec's, MCU's, Gatekeepers, B2B Servers and associated AV equipment. Participates in designing AV conference room technologies as well as facilitates proper equipment placement to meet the needs of the business.
Manages the implementation and maintenance of databases and directories associated with video conference services for existing and new users. May install or assist vendors with the installation and maintenance of software and hardware systems related to UC technologies. Perform various system upgrades and preventative maintenance tasks.
Maintains a robust knowledge of current, future, and emerging technologies and introduces key stakeholders to the technological capabilities and their application to further the strategic direction of the organization.
Education Required:
Bachelor's Degree in Computer Science or related (or equivalent knowledge).
Experience Required:
Minimum of 3 years experience in Video Communications.
Knowledge, Skills & Abilities Required:
Strong written and verbal communications
Strong research, analysis, design skills
Strong understanding of infrastructure components and programming requirements for those components
Able to create basic architectural design documentation with some supervision
Able to participate and interact with various teams during solution selection, design session
Basic Infrastructure knowledge in key solutions like DNS, DHCP, Network Layer, IP Scheme, VOIP, Server, Storage and virtual technologies
Physical Requirements and Working Conditions:
Requires callback support on regular basis
Evening and weekend work
Ability to lift up to 50 lbs
Preferred Job Requirements
Preferred Certification/License/Registration
Microsoft Certified Professional Certification
Preferred Education
BS in Computer Science, IT or related
Preferred Experience
5 years of video communications experience
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:
Aah · Atrium Health Wake Forest Baptist - Medical Center Blvd, Winston Salem, NC