Produces UChicago Cards, Campus Cards, and other IDs for members of the University community and other eligible users, while ensuring card records are accurately updated in University systems.
Analyzes/troubleshoots problems and responds to user inquiries relating to Library access, borrowing privileges, card services, two-factor authentication, and claiming/resetting CNet ID credentials.
Refers users to the appropriate resource for resolving access eligibility or status issues.
Determines eligibility and issues credentials to members of the University and visitors of the Library without their valid access card.
Creates and updates Library access and borrowing records in the Library's integrated library system and access control system. Produces access cards for qualified users.
Collects monies as appropriate for cards issued, library privileges, locker rentals, passport photos, two-factor authentication tokens, library fines, etc. Deposits funds and reconciles personal cash drawer daily.
Rents locking shelves within the Library to eligible users and manages the inspection of lockers and faculty studies for uncharged materials.
Accesses Registrar's student information system to verify students' enrollment status, look up contact information, or place/remove Library restrictions, including access to confidential student information and records covered under FERPA.
Proactively alerts ID & Privileges Manager of all potential issues and prepares potential solutions.
Other duties as assigned.
Competencies:
Must possess strong customer service, interpersonal, verbal, and written communication skills.
Foster an equitable environment of diversity, inclusion and handle confidential matters with discretion.
Ability to work independently with minimal supervision and collaboratively as a team.
Must possess excellent critical thinking, problem-solving, and independent decision-making skills, exercise sound judgment and make appropriate policy exceptions as needed.
Must pay strong attention to detail, while performing multiple tasks in an accurate manner.
Additional Responsibilities
Education, Experience, or Certifications:
Education:
High school diploma or GED required.
Bachelor's degree preferred.
Requirements
A minimum of two (2) years of significant customer service experience in handling public contacts with patience, courtesy, firmness, and diplomacy within a fast-paced environment is required.
Previous experience communicating and enforcing policies is preferred.
Working knowledge of higher education environment or similar is preferred.
Technical Knowledge or Skills:
Learn a range of position-related software applications and proficiency with Microsoft Office required.
Typing speed of at least 40 words per minute is required.
Considerable experience in cash handling and balancing a daily cash drawer is required.
Basic understanding of formulating advanced search queries is preferred.
Working Conditions and Physical Requirements:
Frequent back and forth movement from a sitting to a standing position.
Use computer extensively.
Pay Range:
$20.69 - 30.29 per hour
Requir
Benefits
Health insuranceVision insurancePaid time offRemote work options
Additional Information
Department
Library C & A - Access Serv - ID & Privileges Office
About the Department
Widely known as guardian of one of the largest academic library collections in North America, the University of Chicago Library is redefining its role as a provider of services within an increasingly open global knowledge ecosystem. We value open and equitable access to knowledge, freedom of speech and inquiry, and working in partnership within and beyond the UChicago community. We are creating a working environment that embraces innovation and respect and that celebrates and develops staff.
As part of the University of Chicago, we offer a wide variety of strong benefits and programs to academics and staff. From a choice of comprehensive health plan options and wellness programs, short and long-term disability insurance, continuing education opportunities including educational assistance plans, competitive retirement plans and paid time off (vacation, personal and university holidays), we're committed to providing benefits and a work environment that matters!
Job Information
Job Summary:
Reporting to the Manager of the ID & Privileges Office and following departmental standards and guidelines, the ID & Privileges Office Assistant works with colleagues to provide a welcoming environment, card services, Library privileges, and other services to UChicago users, the local South Side community, and visitors from around the world. The ID & Privileges Office Assistant will troubleshoot a wide variety of complex issues and enlist assistance from units across the campus to help users who are having issues with services. This position is also responsible for ensuring that lockers and faculty studies are regularly inspected, participating in remote carding sessions across campus, and other duties as required to meet departmental goals.
Uchicago · Hyde Park Campus