Executive, Central Reservation

About the role

CapitaLand Group (CapitaLand) is one of Asia's largest diversified real estate groups. Headquartered in Singapore, CapitaLand's portfolio spans across diversified real estate classes which include integrated developments, retail, office, lodging, residential, business parks, industrial, logistics and data centres. With a presence across more than 260 cities in over 40 countries, the Group focuses on Singapore, China and India as its core markets, while it continues to expand in markets such as Korea, Japan, Australia, Vietnam, Europe and the USA. Job Description Summary Job Description he main role of the Executive, Central Reservation is to aid and support the Sales Department by effectively and efficiently processing all forms of reservations for all Ascott properties in Singapore. He/she is required to handle and process reservations and enquiries through various channels such as, online travel agencies, FITs, phone calls, emails etc and ensure the accuracy of the distribution and communication of information to both internal and external customers. The responsibilities also include the following: Answer all incoming calls within the service level, and in a professional, helpful and engaging way. All emails enquiries are to be responded within the service level and complies with the company's procedures. Ensure all reservation details are entered timely and accurately into the system. Maintain a positive selling approach to maximise yield in both occupancies and rates. Ensure external and internal customer expectations are being met and guest needs are satisfied. Other reservation or sales support related tasks: Assist with group bookings and coordinate with various departments with regards to the requirements and billing instructions. Ensure departmental documentations and filing are in proper order (Eg: security deposit waivers and credit facility applications). Preparation of commission letters for property agents and follow-up with the Finance Department. Liaise with corporate bookers on in-house guest extension of stay and to coordinate with the respective properties. To be assigned to a Sales Manager and respond to all sales enquiries with follow-up actions, via e-mail or phone. Create and maintain company profiles in the relevant softwares (ie; SAGE and Property Management System). The Company may assign duties in addition to those listed/described above and/or vary the scope of work according to business requirements. Job Requirements The candidate should possess the following: Preferably at least a Diploma in Hotel Management Good written and oral communication skills Possess excellent telephone etiquette, with good interpersonal skills. Have a customer-oriented nature. Meticulous Ability to multi-task and work independently Good team player Good leadership skills