High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Previous call center experience preferred
Knowledge of Ticketmaster ticketing system preferred
Strong customer service skills
Solid data entry and proficient computer skills
Must work well in a fast-paced, ever changing environment
Ability to work flexible hours - evening, weekends and holidays required
Punctual and reliable attendance
Problem solving, organizational and multitasking skills
Working knowledge of the internet
Excellent telephone and communication skills
Successful completion of a pre-employment background check, including credit check
Apply Now!
Learn more about this role and our team by applying at www.careers.nascar.com for consideration.
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Benefits
Flexible scheduleParental leave
Additional Information
At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow.
The NASCAR Consumer Services Center is seeking a Consumer Services Representative with previous call center experience for a full-time shift opening.
Essential Duties & Responsibilities
Answering inbound calls from customers seeking to purchase advanced race tickets as well as general and/or account inquiries
Responsible for product upselling including packages and hospitality options
Staying up to date on relevant information across all NASCAR properties
Accurately process payments via credit cards
Professionally handle fan/customer inquiries
Make outbound sales calls, as needed
Assist internet customers with account inquiries and online purchases
Outbound calls responding to post race surveys
Other duties as assigned
Nascar · Phoenix