Greet, check-in, respond to requests and settle accounts while providing exceptional service and ensuring all service standards are followed.
Take initiative to add a personalized experience
Consistently offer professional, friendly and engaging service
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
Other duties as assigned
Compensation: $25.41 per hour
Your experience and skills include:
Service focused personality is essential; previous Front Desk experience is preferred
Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, holidays.
Computer literacy a must with Opera experience an asset
Professional appearance and demeanor
A passion for Guest Service and a skill for anticipating guest needs
Ability to work in a team environment
Strong communication and interpersonal skills required
Ability to work under pressure and manage conflicting priorities
Fluency in English; additional languages are a plus
Visa Requirements: Successful candidates must be legally eligible to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
All your information will be kept confidential according to EEO guidelines.
Benefits
Employee benefit card offering discounted rates at Accor worldwideOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities
Additional Information
First impressions are everything! As Front Desk Agent, you will take care of the guests from the moment they arrive to their departure by ensuring they have a memorable experience with us.
Accorhotel · Chicago, IL