Additional Information
Work Shift:
Day - 8 Hour (United States of America)The Director of Operations oversees and manages the daily and strategic operations of multiple clinic sites, departments, or service lines within a physician group or hospital setting. This role is accountable for achieving high-quality staff performance, operational excellence, and clinical outcomes across all areas of responsibility.
The Director directs financial and budget operations, ensures regulatory compliance, and develops and implements policies and procedures in accordance with applicable standards including The Joint Commission (TJC/JCAHO) and OSHA. In collaboration with executives, physicians, department directors, and cross-functional teams, the Director drives performance improvement initiatives and influences relationships at all levels of the organization to deliver best-in-practice results.
The Director manages all aspects of workforce performance including staffing, hiring, employee development, and accountability. This role serves as a key strategic partner to senior leadership, providing financial and operational analyses, facilitating physician communication, and ensuring alignment between organizational goals and day-to-day operations.
Primary duties and responsibilities:
Strategic & Operational Leadership
1. Oversees and manages the daily and strategic operations across multiple clinic sites, departments, or service lines within a physician group or hospital setting.
2. Develops and implements strategic goals and objectives to maintain high-quality patient care services.
3. Accountable for quality and service outcomes to achieve high-quality staff, operational, and clinical/departmental performance.
4. Collaborates with physicians, executives, unit/department directors, and cross-functional leaders to achieve best-in-practice performance and business results.
5. Uses reengineering and workflow analyses to develop techniques and practices that improve the provision of healthcare services.
6. In conjunction with clinical leaders, develops and implements state-of-the-art care management approaches including nursing triage, urgent care, case management, and disease management strategies.
7. Manages the provision of ancillary services (laboratory, pharmacy, radiology) provided in-house or by vendors.
Additional Duties as Assigned.
Travel: Travel between Emory operating units and affiliated sites
Work Type: Hybrid employee - may split time between working remotely and working in the office.
Minimum Required Qualifications:
Education - Bachelor's Degree in business administration, management, health administration, or related field required.
Experience - Minimum of 5 years of management experience in a physician group practice, multi-site group management or hospital/health system environment.
Knowledge, skills, and abilities (required):
1. Demonstrated experience managing complex, multi-department or multi-site operations
2. Strong knowledge of applicable regulatory standards including TJC/JCAHO, OSHA and relevant experience
Hhc · Warner Robins, GA