As General Services Manager, you will be the primary point of contact for both the client and our onsite teams, ensuring that all services are delivered seamlessly, safely, and professionally. You will lead service enhancement initiatives, drive customer service excellence, and ensure operational delivery is consistently outstanding across all functions.
Responsibilities
Overall leadership and accountability for catering and cleaning operations on site
Act as the point of contact for the client, building strong, trusted relationships
Ensure consistent delivery of high-quality food service and cleaning standards
Full P&L responsibility, including budgeting, forecasting, and cost control
Lead, motivate, and develop multi-disciplinary management and frontline teams
Ensure compliance with all Health & Safety, Food Safety, and employment legislation
Drive continuous improvement, innovation, and service development
Manage staffing levels, recruitment, training, and succession planning
Deliver agreed KPIs, SLAs, and contractual obligations
About You
Proven experience as a General Services Manager with experience in Catering and Cleaning
Strong commercial acumen with demonstrable P&L responsibility
Confident client-facing leader with excellent communication skills
Experience managing large, diverse teams in a fast-paced environment
Passionate about food, service excellence, and people development
Highly organised, resilient, and able to manage multiple priorities
IOSH / NEBOSH, Food Safety qualifications (desirable but not essential)
#14forty
Additional Information
General Services Manager
Location: Stowmarket Salary: Up to £41,000 per annum, depending on experience
For more information about careers at 14forty and our benefits please visit: Careers at 14forty
Are you an experienced soft services leader with a passion for delivering exceptional customer experience? We're looking for a proactive and engaging General Services Manager to oversee the day-to-day delivery of catering that is 24/7 and cleaning operation over 7 days a week at our Stowmarket site.
This is a hands-on leadership role with full responsibility for operational performance, client relationships, financial results, and team development across both service streams. You will play a pivotal role in shaping service quality, elevating standards, and creating a welcoming environment for colleagues and visitors.
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