Partner with internal and external stakeholders to turn negative customer experiences around!
Manage the handling of funds and coordinate with customers, internal teams and external servicing partners to ensure the loan journey is handled smoothly during the resolution journey.
Actively collaborate cross-functionally with internal teams to find the best possible outcome for our customers. Ad Hoc Reports and Communication:
Review and ownership of reporting related to trade-vehicles, registration, purchase verification and other related scenarios.
Timely review and response to purchase inquiries received through a variety of communication methods (email, slack, JIRA etc)
Team Expectations
Unlock Your Earning Potential Quickly!
We offer a competitive starting hourly rate of $23/hr with substantial growth opportunities based on performance. You can boost your earnings within a short timeframe:
Starting Pay: $23.00/hr
At 6-Months: $23.50/hr
At 12-Months: $24.50/hr
After 6 months you unlock our performance-based, Careers Not Jobs program which allows eligible team members a compensation increase ($0.50) every 90 days*.
Skills and Experience We're Looking For
Exceptional attention to detail with an eye for accuracy.
Strong communication and relationship-building skills to work effectively with customers and cross-functional teams (e.g., Customer Experience, Legal, Execution Resolution Advocate Team).
The ability to manage and prioritize multiple, complex tasks in a fast-paced environment.
A resourceful problem-solver who can navigate intricate financial processes and contracts.
Become a subject matter expert in the Carvana purchase journey.
What you should have
School Diploma or equivalent required
Drive to solve problems
Ability to manage, organize, and reconcile multiple sources of information with accuracy
Ability to handle multiple tasks and priorities effectively
Ability to adapt to change
A sense of humor - Kinda serious about this one
A love for working with others and a strong understanding of teamwork
Enthusiasm and energy to contribute to and thrive in a rapidly evolving environment..
What we'll offer in return
Full-Time Salary Position with a competitive salary.
Medical, Dental, and Vision benefits.
401K with company match.
A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
A great wellness program to keep you healthy and happy both physically and mentally.
Access to opportunities to expand your skillset and share your knowledge with others across the organization.
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
A seat in one of the fastest-growing companies in the country.
Other requirements
To be able to do your job at Carvana, there are some basi
Benefits
Health insuranceDental insuranceVision insurance401(k)
Additional Information
Associate, Treasury Operations (Rebuild/Delayed Backout)
About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine ?!
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories ! We've been changing the game since 2013, and we're not taking our foot off the gas now. Want more of the story? Check out our background here .
Ready to build your career? Join our Treasury Operations department and work in person at our Tempe headquarters!
About the Team and Position
Associate, Treasury Operations (Rebuild/Delayed Backout)
We're seeking a detail-oriented and collaborative Rebuild/Delayed Backout Associate to join our Treasury Operations team. This role is crucial for ensuring a smooth, positive experience for our customers, especially when complex post-sale issues arise. You'll work at the intersection of finance and customer experience, using your problem-solving skills to right the wrongs. Your work will directly impact our customers' satisfaction and our company's financial integrity. You'll be the go-to expert on the core processes, collaborating with multiple teams including Customer Experience, Legal, and our external partners like Bridgecrest.
Carvana · Tempe, AZ