The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
Responsibilities
To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria:
Minimum Criteria -
Proven experience working in a learning and development (L&D) environment, delivering programmes or initiatives.
Evidence of managing high-impact, strategically important L&D projects from design through to evaluation.
Strong project management capability, with experience delivering complex, multi-strand programmes to deadlines.
Advanced stakeholder management skills, with evidence of engaging and influencing senior stakeholders and tailoring communication to different audiences.
Experience using L&D technology platforms and digital learning tools (e.g. LMS/LXP), with a focus on continuous improvement.
It would also be nice for you to have -
Ability to show adaptability and flexibility in a changing environment, managing shifting priorities effectively.
Knowledge of HCM/HRIS/LMS/LXP systems to support and enhance learning delivery (Workday experience is advantageous).
Ability to demonstrate collaborative working and critical thinking to solve problems and improve ways of working.
Confidence using Microsoft Office tools, including Teams, to support delivery and stakeholder engagement.
A proactive approach to supporting an inclusive learning culture, aligned to organisational values.
Why You'll Love Working With Us:
Wellbeing : [Health plan, gym memberships, mental health support]
Growth : We invest in your future with [courses, mentorship, promotions]
Culture : Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us:
25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Let's Make This Easy.
Apply with a current CV along with a supporting statement, no more than 500 words.
Applications need to be submitted by 23:59 on Sunday 21st June 2026 .
The next stage will involve a call with a member of the Talent Team followed by a short video interview.
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is
Benefits
Health insuranceVision insuranceFlexible schedule
Additional Information
Looking for a new challenge?
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Senior Learning and Development Adviser
Contract: fixed term contract 12 months
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: From £42,445
Location: London Docklands (Hybrid)
Reporting to: Learning and Development Partner
By joining our team, you'll enjoy the best of both worlds - hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
Financialombudsman · London - Exchange Tower