Paid time offMedical, Dental and Vision Insurance, 401KComplimentary shift mealEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our Academies and Educational Assistance for further developmentOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability CommitteePrevious customer related experience an assetMust possess outstanding guest services skills and sophisticated verbal communication skillsComputer literate in Microsoft Window applications requiredStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesYour team and working environment:A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
Dental insurance
Vision insurance
401(k)
Additional Information
Reporting to the Royal Service Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Process all external and internal calls either by redirecting calls or assisting the caller
Take ownership of the caller's request and ensure follow up according to the hotel's standards
Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
Maintain and monitor the "Royal Service" software system
Serve as a liaison for Guests requiring information relating to all aspects of the hotel - Handle and distribute faxes, voice messages and written messages for internal and external Guests
Have full knowledge of the hotel's emergency procedures
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned