Product Owner - ServiceNow CMDB, ITAM & CSDM

About the role

The ServiceNow CMDB, ITAM & CSDM Product Owner is responsible for defining and executing the product strategy, roadmap, and governance model for Configuration Management (CMDB), IT Asset Management (ITAM), and the Common Service Data Model (CSDM). This role ensures the platform serves as a trusted system of record for assets, services, and infrastructure, enabling operational excellence, risk reduction, audit readiness, and enterprise decision-making. The Product Owner partners across ServiceNow COE, Enterprise Architecture, Infrastructure, and Risk teams to drive data quality, standardization, and adoption of integrated asset and service models . Primary Responsibilities Product Strategy & Roadmap Own and maintain the CMDB, ITAM, and CSDM product vision, roadmap, and backlog Align platform capabilities to enterprise priorities (resiliency, audit, cost optimization) Translate business, operational, and regulatory requirements into product features Drive convergence of asset + configuration + service models CMDB & CSDM Governance Define and enforce governance frameworks including: CI lifecycle standards and class design Data ownership, stewardship, and certification Identification and reconciliation rules Establish KPIs for: Data completeness, accuracy, timeliness, and compliance Ensure traceability for audit, regulatory, and risk requirements ITAM Strategy & Lifecycle Management Own ITAM engineering support across: Hardware Asset Management (HAM) Software Asset Management (SAM) Ensure alignment between assets and CIs in CMDB Service Modeling & CSDM Adoption Lead enterprise adoption of CSDM across maturity levels Ensure alignment between: CMDB, ITAM assets, and service relationships Drive service mapping and dependency modeling for impact visibility Drive automation to improve: Data accuracy Operational efficiency Stakeholder Engagement & Adoption Act as primary liaison across: ServiceNow COE Enterprise Architecture Infrastructure / Application owners Lead governance forums and working groups Drive adoption through: Training, communications, and standards enforcement Risk, Compliance & Audit Readiness Ensure CMDB and ITAM support: Regulatory expectations Third-party risk visibility Business continuity and dependency mapping Maintain audit-ready documentation and controls Partner with Risk/Audit teams to remediate findings Managerial/Supervisory Responsibilities: No direct management responsibility, but while an individual contributor, the jobholder must manage activities through influence, accountability and ownership, functioning in an agile environment Education and Experience Required: Bachelor's degree and a minimum of 4 years' business, analytical, technical and/or product experience, or in lieu of a degree, a combined minimum of 8 years' higher education and/or work experience, including a minimum of 4 years' business, analytical, technical and/or product experience Education and Experience Preferred: Prior experience prioritizing across competing priorities and quickly-changing landscape Prior experience actively seeking out multiple opinions, yet making independent decisions and influencing positive outcomes Understanding of Design Thinking principles Knowledge of basic product design and development best practices Knowledge of Agile and Lean principles and practices Experience working in partnership with user experience teams on product design Experience developing/managing digital capabilities Strong verbal and written communication skills Specific subject matter expertise as required by assigned product M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $103,000.00 - $171,600.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. Location Buffalo, New York, United States of America