Investigate, diagnose, and resolve technical issues and service requests across assigned Fiserv products, platforms, and services
Provide timely, accurate verbal and written communication to clients and internal stakeholders regarding issue status, risks, and resolution progress
Log, track, and manage support cases using established case management tools while maintaining complete and current documentation
Perform issue analysis, including transaction review, data validation, system behavior analysis, and root cause identification to support effective resolution
Reproduce reported issues in test or non-production environments and document findings, observations, and next steps clearly
Partner with engineering, product, operations, implementation, and incident management teams to coordinate resolution of complex issues and improve support outcomes
Identify recurring issues, process gaps, and service improvement opportunities and contribute to knowledge documentation, post-incident review activities, and operational readiness initiatives
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:
0-5 years of experience in technical support, client support, production support, systems operations, or a related role supporting enterprise applications, platforms, or services
0-5 years of experience analyzing technical issues, system behavior, transactions, logs, or data flows to identify root cause and drive resolution
0-5 years of experience using case management, ticketing, or incident tracking tools to document issues, manage workflow, and communicate resolution progress
Experience with structured problem-solving, issue reproduction, and cross-functional coordination across multiple systems or teams
Experience with SQL or similar query or logic-based analysis tools to review data and support troubleshooting
Bachelor's Degree in information technology, computer science, engineering, or a related field, or equivalent combination of education, related experience and/or military experience
Experience that would be great to have:
Experience supporting financial services technology, payments platforms, or enterprise software as a service environments
Familiarity with incident management, root cause analysis, and post-incident review processes
Experience supporting clients in regulated or mission-critical operating environments
Exposure to integrated platform support across multiple products, services, or operational teams
How you'll work:
This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
Work Schedule & Support Model
Core support hours: 8:00 AM - 5:00 PM ET
Late shift rotation: 11:00 AM - 8:00 PM ET (as scheduled)
After-hours and on-call support may be required
Travel: This role requires occasional travel (up to 10%).
Sponsorship:
Benefits at Fiserv:
Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medica
Benefits
Health insurance
Additional Information
Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Client Tech Support Engineering - Sr Professional I
As an Client Tech Support Engineer, you will provide end-to-end technical support across Fiserv platforms, products, and services to help ensure reliable service delivery and strong client outcomes. You will work closely with clients and cross-functional partners across engineering, product, operations, implementation, and incident management to investigate issues, coordinate resolution, and improve service quality. Your work helps strengthen client confidence, service stability, and operational accuracy in a highly regulated environment.
Fiserv · Lincoln, NE