Central Strategy & Operations Associate

External

Abby-care · San Francisco

$90K–$125K/yrFull-timeRemote3w ago

ComplianceFinancial ModelingLeadership

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About the role

We are seeking a dynamic and compassionate individual to join us as a Central Strategy & Operations Associate . This is a Full-Time Hybrid position based in San Francisco, CA. As a Strategy & Operations Associate, you'll be a critical operator-analyst driving our most important initiatives across the organization. This role is ideal for someone who thrives on turning ambiguity into execution and building structure in fast-moving environments. You'll work closely with local market teams, Expansion, Finance, Partnerships, Analytics and Engineering to drive visibility into key metrics, fix broken processes, and build scalable systems. From 0→1 launches to process re-engineering, you'll take ownership of problems end-to-end, translating messy data and operational challenges into clear, actionable solutions. If you have a track record of building systems, shipping results on tight timelines, and driving impact without formal authority, this role offers a hands-on path to outsized ownership and operational leadership.

Responsibilities

Own and improve core operational workflows: Take ownership of key processes across payments, compliance, and service delivery (e.g., EVV, RCM). Identify gaps, resolve issues, and drive improvements in accuracy and product functionality.

Identify and build use cases for AI: Help stand up Abby Care's AI Ops function by identifying high-impact AI use cases, building and testing agents, and rolling out AI-driven workflows across the organization.

Build visibility through data: Partner with Analytics teams to develop dashboards and reporting to track key metrics across operations and revenue, and identify opportunities to automate workflows through tooling and AI-driven solutions.

Relentlessly drive market growth: Partner with on-the-ground ops, HQ platform teams, and cross-functional leads to own market operations, service delivery, and expansion-no task is too big or small for you.

Set and hit aggressive goals: Ruthlessly prioritize for impact, break down ambiguous challenges, and deliver on rapid timelines-no hesitancy in tackling new and ambiguous projects from zero to one.

Obsess over continuous improvement: Proactively identify broken processes, recurring fires, and product gaps-invent and test new solutions, features, and models that make ops more seamless and scalable for care staff and families.

Think like an owner, act like an athlete: Take initiative, operate with extreme accountability, and present solutions-not problems. Willingly flex across job functions and fill gaps wherever the org most needs your horsepower.

The Requirements:

3-5 years of professional experience in a highly analytical and fast-paced environment, such as management consulting, strategy/operations, or finance roles in a high-growth environment.

Exceptional analytical, quantitative, and financial modeling skills. You are comfortable with data and can use it to build compelling business cases and drive decisions.

Proven track record of end-to-end problem-solving. You have a history of taking a project from an initial idea to full implementation.

High-achiever with a relentless work ethic. You are comfortable with long hours and the demands of a high-growth, high-stakes environment.

Outstanding communication and presentation skills. You can distill complex information into clear, actionable insights for any audience - field teams or executives.

A desire to transition from a purely analytical role to a hands-on, operational leadership position. You are looking to build and scale a business, not just analyze it

Central Strategy & Operations Associate

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