C&FS Dir-Centre of Hope-ONCE

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY: The Community Services Director is a key leader in the mission of The Salvation Army Kingston Citadel, responsible for overseeing a broad range of programs that support the practical and spiritual needs of the community. Rooted in the values of faith, dignity, service, and hope, the Director ensures that all programs reflect the holistic mission of The Salvation Army-addressing body, mind, and spirit. This role supports the Corps Mission Board and Ministry Leaders team in integrating the ministries of the church and community services, strengthening the shared vision, 'Revealing the Kingdom of God for the good of Kingston." The Director manages day-to-day operations, program development, finance, property, human resources, internal and community partnerships, and compliance-while intentionally fostering connections between community services and the worshiping life of the Corps. All activities are carried out in a manner consistent with The Salvation Army's denominational identity, theological commitments, and obligations under Ontario employment law. ACCOUNTABILITIES: Spiritual Integration and Mission Alignment Ensure that all programs and services reflect The Salvation Army's Christian identity and commitment to holistic care, with sensitivity to clients' personal beliefs and backgrounds. Collaborate with Corps Officers and ministry leaders to design opportunities for spiritual reflection, prayer support, and pastoral care within CS programs, while maintaining respectful, voluntary participation. Encourage CS clients, volunteers, and staff to engage with church programs, community meals, and other ministries where they may experience Christian community and care. Provide leadership in helping CS staff understand the scriptural and missional foundations of The Salvation Army's work; support staff formation in mission-aligned service. Strengthen the integration between the Corps and CS through shared events, aligned planning, and regular communication. Support Christian calendar observances (e.g., Advent, Lent, Easter, Thanksgiving) through thematic programming and reflective content where appropriate with the support of the corps Mission board and Ministry Leaders Team Foster a welcoming and inclusive culture where individuals are invited-but never pressured-to explore spiritual growth and connection. Program and Service Leadership Provide oversight and leadership to all CFS programs, ensuring they are mission-driven, innovative, responsive to community needs, and fully compliant with Salvation Army policies, legal standards, and funder expectations. Lead strategic planning and program development in consultation with Corps Officers and the Mission Board. Promote client transformation through trauma-informed, strength-based, and faith-informed service models. Partner with Corps leadership to research, design, and implement innovative community programs that address local needs, foster spiritual growth, and create meaningful opportunities for discipleship and personal transformation. Lead with a focus on change management, team development, and staff engagement to foster a culture of service excellence, adaptability, and mission-driven collaboration. Implement processes for evaluation, feedback, and continuous improvement. Build and maintain strong relationships with community partners and other service providers. Represent the ministry unit with professionalism and spiritual integrity in public and inter-agency settings. Monitor and ensure consistency in case management systems and practices as required; Provide direct client care and/or intake services as needed. Supervision Provide spiritual and professional leadership to staff and volunteers, modeling Christ-centered service and ethical conduct. Supervise and develop program staff, including hiring, onboarding, evaluation, training, discipline, and team-building. Cultivate a healthy, respectful, and spiritually-informed team culture. Create pathways for spiritual development among staff and volunteers (e.g., prayer gatherings, reflection spaces, mission devotionals) while respecting indiv