AI Acceleration Business Development, WW GTM & Business Development, Connect

External

Amazon Web · Boston, MA

Full-timeOn-site5d ago

GoAWSiOS

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About the role

The AI Acceleration Business Development team for Amazon Connect is a dynamic, high-impact group that sits at the intersection of strategy, sales, and AI innovation. Our mission is to accelerate Connect's growth by developing data-driven go-to-market strategies that drive adoption of Connect's generative and agentic AI capabilities - unlocking new market opportunities and enabling our field teams to win in an AI-first CX market. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come a

Additional Information

This position is part of the AWS Specialist and Partner Organization (ASP), where Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Together, they provide customers with the expertise and scale needed to build innovative solutions for their most complex challenges. The Business Development Specialist, AI Acceleration - Amazon Connect is responsible for driving the adoption of Amazon Connect's generative and agentic AI capabilities across global markets. This role leads the development and execution of AI-focused go-to-market strategies and orchestrates cross-functional alignment between AWS field teams and internal stakeholders to accelerate customer adoption and revenue growth. Key job responsibilities - Develop data-driven GTM strategies and frameworks that identify customer segments, market opportunities, and AI adoption pathways specific to Amazon Connect's generative and agentic AI capabilities - Create and execute scalable AI-focused GTM campaigns with measurable goals, timelines, and success metrics - including sales plays, field enablement programs, and industry-specific use cases tied to Connect's 2026 growth objectives - Drive alignment across diverse stakeholders including sales executives, product teams, and marketing to ensure coordinated execution of Connect's AI go-to-market strategy across global markets - Build strategic relationships with C-suite executives and business leaders to position Amazon Connect's AI capabilities as a transformational solution for enterprise customer experience modernization - Analyze market dynamics, competitive positioning (including emerging agentic AI entrants and hyperscalers), and customer needs to inform strategic recommendations and multi-year planning for Connect - Lead cross-functional initiatives that improve Amazon Connect's GTM capabilities, operational excellence, and business rhythms - including field enablement, pipeline development, and adoption acceleration programs A day in the life You'll analyze Amazon Connect adoption data and market trends to identify growth opportunities, then translate insights into actionable GTM strategies. Your day involves collaborating with internal stakeholders-sales leaders, product teams, marketing, partner organizations, and enablement-to align on campaigns, messaging, and field execution. You'll engage directly with customers-enterprise C-suite executives and contact center leaders-to understand their customer experience transformation needs and position Connect's generative and agentic AI capabilities as the solution. Problems you'll solve: For customers: Articulating the ROI of cloud contact center migration and AI-powered customer service in an increasingly competitive CX landscape For field teams: Removing sales friction through playbooks, tools, and competitive positioning against emerging agentic AI entrants and hyperscalers For the business: Accelerating revenue growth through repeatable, scalable GTM motions across enterprise target segments

AI Acceleration Business Development, WW GTM & Business Development, Connect

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