Social Service Manager

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Position Purpose summary: The Program Coordinator provides ongoing monitoring and support for the various client-focused programs offered by Railton House in accordance with the Mission, Vision and Values of the Halifax Centre of Hope and The Salvation Army. The Program Coordinator directly oversees the general operation of Railton's Residential Program as determined by approved policies and procedures, accreditation standards of The Salvation Army, and Statement of Work requirements of Correctional Services Canada (CSC). The Program Coordinator is to champion The Mission of The Salvation Army regarding the spiritual, emotional, and physical wellbeing of guests and clients. KEY ACCOUNTABILITIES: Program Coordination: The ability to understand the dynamics of offender behavior and assess their needs and risks. The skills to counsel offenders, form effective relationships and gain trust. The skills to understand the use of authority and to intervene effectively in crisis situations. The ability to assist offenders in identifying and solving the practical problems involved in their successful reintegration into the community. The ability to assist offenders in identifying and obtaining the community services required for their successful reintegration. Skills in communicating effectively, both orally and in writing; and The ability to demonstrate cultural competence and respect for diversity The ability to work with the chaplain(s) and Director of Spiritual & Religious care to ensure a spiritual care plan for each client/guest. Administration and Finance: Maintain accurate records of applicant information on The Salvation Army's computer system while maintaining confidentiality and providing statistical reports. Maintain accurate written records, logs of activities, including activity reports and statistical information. May prepare and submit grant/funding applications; complete timely, accurate reports as required. Perform other position related duties as required. The incumbent is responsible for the following range of job duties characteristic or typical of the job class: Organizational Responsibilities: Provides ongoing monitoring and developmental support for the various client-focused programs of Railton House, including Positive Lifestyles, Community Readiness, Breaking Free Connection Ministry, Chaplaincy and Client After-Care. Gives leadership to the Railton House leadership team. Directly oversees Railton House Residential Program, including coordination of property and building maintenance, improvements, and renovations within budget guidelines and according to Salvation Army and government policy. Accomplishes Residential Program objectives by recruiting, training, and supervising front-line residential support and kitchen staff, including ongoing coaching and annual performance evaluations. Works closely with the Business Manager and TSA HR services to establish and monitor productivity standards for staff under supervision, maintain reference manuals, resolve operational problems, and implement new procedures as appropriate. Works with the Director of Programs to ensure that all programs meet contractual, legal and internal accreditation requirements. Serves as a member of the Railton House Case Management Team, providing back-up support on individual case management, as necessary. Oversees the health and safety of the residential facility and serves as Chair of Railton's Health and Safety Committee Develops and administers effective Fire Safety regulations and procedures, including a comprehensive disaster plan. Demonstrates support of, and adherence to, the Mission / Values of The Salvation Army and Christian principles. Builds a professional network and develops effective working relationships with mission and service partners. Ensures that all matters related to public relations are handled according to the policies and procedures of The Salvation Army and CJS Railton House. Performs other duties as assigned. Nature of Position : Monitors and supports the delivery and ongoing development of Railton House's client programs. Plans, directs, organizes, a

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