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Contact Center Specialist II

External
coxhealth logoCoxhealth · Springfield, MO
Full-timeOn-siteToday
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Requirements

  • Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills.
  • Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience
  • Strong customer services skills that demonstrate empathy, kindness, safety, and compassion
  • Problem solving skills to analyze and respond to consumer inquires
  • Ability to work independently and as a member of a team
  • Possess excellent time management skills
  • Professional written and verbal communication skills
  • Proficient in Microsoft Office Programs as well as healthcare related programs
  • Ability to multi-task, manage call volume and prioritize patient needs
  • Ability to make timely decisions and provide best possible outcome
  • Competency in required skills as a Contact Center Specialist I or equivalent skills
  • Licensure/Certification/Registration:
  • ▪ N/A

Benefits

Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)For a comprehensive list of benefits, please click here: Benefits | CoxHealthJob Description:Required: High school diploma or EquivalentHealth insuranceDental insuranceVision insurance

Additional Information

Facility: CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807 Department: 1734 Contact Services Scheduled Weekly Hours: 40 Hours: 930a-6pm Work Shift: Day Shift (United States of America) CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare's Best Places to work five times. Named one of America's Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group . Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

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