Forecast customer contact demand across short, medium and long‑term time horizons.
Translate forecasts into capacity models and staffing requirements (FTE).
Produce clear insight and recommendations to support operational and strategic decision‑making.
Monitor forecast accuracy and provide reporting to support team scheduling and planning.
Analyse performance data to identify opportunities to improve efficiency and reduce costs.
Support workforce planning through headcount modelling, including attrition, shrinkage and productivity.
Build and maintain forecasting models using multiple data sources, including operational, financial and sales data.
Provide resource impact assessments for new projects, product launches and business changes.
Develop scenario models to assess the impact of process, system or structural changes on performance and customer outcomes.
Create reports and presentations to communicate insights clearly to both technical and non‑technical stakeholders.
Work closely with planning teams to ensure forecasting aligns with real‑time operations and scheduling.
Support budgeting and financial planning through detailed headcount forecasting,
Requirements
Strong analytical and problem‑solving skills.
Experience in a forecasting, capacity planning or resource planning role.
Background in a contact centre, financial services or operational environment.
Advanced Excel skills and experience using tools such as Power BI or similar reporting platforms.
Experience building forecasting, demand or resource planning models
Ability to turn complex data into clear insight and actionable recommendations
Strong communication skills, with the ability to explain technical concepts clearly
Comfortable working with incomplete data and applying logical assumptions.
Benefits
Rewards & Financial BenefitsSalary £35,000-£42,000 per annum, depending on skills and experience, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work schemeHealth & WellbeingLife Assurance, Health assessment options, Travel insurance, Critical illness cover, Personal accident insurance.Time Off & Work-Life Balance25 days' annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable).Workplace & On‑Site FacilitiesFree parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social eventsWhy Ayvens?Health insuranceFlexible schedulePerformance bonus
Additional Information
At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
We're looking for a Resource Forecast & Capacity Analyst to join our Resource Planning team at our office in Lyde Green, Bristol. This is a newly created role, offering the opportunity to design, build and implement forecasting and capacity models from the ground up.
Working closely with Planning Schedulers, Real Time Coordinators and key stakeholders, you'll use data and insight to predict demand, optimise resource planning and support key business decisions. This role will play a critical part in balancing service performance with cost efficiency.
You'll be responsible for developing accurate demand forecasts and translating these into clear capacity requirements. Using a combination of operational data, financial inputs and business forecasts, you'll provide actionable insight to ensure the right resources are in place at the right time.
Ayvens · Bristol Cec