Developing role-based training content, independently or with team members, using a variety of software programs, tools, and applications (such as Microsoft Office)
Designing, developing and maintaining instructional materials
Maintaining policy and procedure documentation
Incorporating feedback from others into existing training and training administration procedures
Learning new content and consulting with subject matter experts to develop training materials and answer any participant questions
Training and credentialing local CTs as needed
Collaborating with other regional PTs
Preparing training lessons, printing materials, and setting up the training room and environment prior to the training session
Presenting information verbally and in writing in a clear and easy-to-understand manner
Managing projects by prioritizing projects and by creating and adhering to timelines
Supporting the regional team analysts on triaging and discussing the tickets when needed
Supporting the regional team analysts on issue resolution, workflow optimization, and end users communication when needed
Requirements
Previous training or operations experience with Epic preferred
Epic certification in the relevant application preferred
Ability to identify and communicate operational issues and drive the resolution of issues in an effective manner which also ensures high end user satisfaction
Ability to handle complex problems and provide highly innovative and creative solutions that will achieve high quality business/clinical outcomes
Strong understanding of workflows and procedures related to relevant applications.- Critical thinking and problem-solving skills with the ability to logically examine a problem and determine the root cause and course of action
Highly self-motivated and directed, with keen attention to detail
Ability to prioritize and execute tasks in a high-pressure environment
Strong interpersonal skills and the ability to communicate information clearly and concisely with project leadership and stakeholders
Ability to work collaboratively and effectively with internal and external stakeholders
Ability and willingness to learn new software, systems, and processes
Highly reliable, able to persevere in difficult situations, overcome obstacles and work under time pressures
Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community's unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.
Learn more about our exciting opportunities by following SHNCareers on Instagram , Twitter , and Facebook .
Benefits
Health insuranceEquity / stock options
Additional Information
Job Number: JR103124
Job Title: Principal Trainer, Epic
Department: EO ENHANCE Ontario - PMO-Training
Job Category: Professional
Hospital Location: EO Head Office
Job Type: Temporary (Fixed Term), Full time
Contract Duration: 14 months
Number of Positions: 1
Hours: Days, Afternoons
Enabling Healthcare Across Networks of Central East (ENHANCE) Ontario (also referred to here as "EO") is a not-for-profit corporate entity which will provide centralized IT services to its seven (7) member hospitals (Campbellford Memorial Hospital, Haliburton Highlands Health Services, Lakeridge health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital, and Scarborough Health Network) to manage and operate a set of shared digital assets. This will enable its 7 member hospitals across 14 sites to deliver high quality and safe patient care using the shared Epic Clinical Information System ("CIS") to over 1.5 million patients residing in both rural and urban communities located in the Central East region of Ontario.
Job Description:
Shn · Eo Head Office