Post‑secondary education or equivalent work experience
Knowledge of Liberty Health (LH) systems is considered an asset
Experience with Health and Dental products is a strong asset
High aptitude to learn and apply information quickly
Strong interpersonal and collaboration skills
Ability to work efficiently in a fast‑paced, evolving environment while maintaining professionalism
Customer‑centric mindset with a proactive, "go‑above‑and‑beyond" approach
When you join our team:
We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.
#LI-HYBRID
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .
Manulife is an Equal Opportunity Employer
Referenced Salary Location
Halifax, Nova Scotia
Working Arrangement
Hybrid
Salary range is expected to be between
$42,525.00 CAD - $70,875.00 CAD
Benefits
Health insuranceDental insuranceVision insuranceFlexible schedule
Additional Information
Are you looking for unlimited opportunities to develop and succeed?
Here at Manulife, we are a leading Canada-based financial services group, that is helping people achieve their dreams and aspirations, by putting customers' needs first and providing them with the right solutions.
When joining Manulife, you're starting an exciting journey that can take your career anywhere you want it to go. Collaborating with great colleagues in an inclusive and supportive environment, you'll take on new challenges and make a difference.
If you are looking for unlimited opportunities to develop and success, a flexible and supportive environment, work from home possibilities based on performance and being a part of a dynamic work culture, where taking care of one another is a must, we'd like to meet you!
Position Responsibilities:
Handle sensitive issues in order to ensure customer satisfaction;
Provide detailed oral and written communication to business areas regarding inquiry resolutions;
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives;
Meet personal/team qualitative and efficiency targets.
Apply premium payments and deposits to policies
Facilitate changes in payment mode, banking details, and pre-authorized checking
Process wire, refund, suspense clearing, premium offset and chargeback
In charge of responding to general billing and policy change inquiries
Conduct research and histories
Required Qualifications:
Excellent verbal and written communication skills
Keen attention to detail with strong analytical abilities
Previous experience in the customer service industry
Manulife · Halifax, Ns, Canada