Customer Service Representative - Mandarin Speaking

Responsibilities

• Respond to customer inquiries via phone, email, and chat in Chinese, English & other native speaking clients (using google translate) .
• Provide accurate information regarding products, services, and policies
• Resolve customer issues promptly and professionally
• Maintain detailed records of customer interactions in CRM systems
• Collaborate with internal teams to ensure customer satisfaction
• Identify and escalate priority issues when necessary
• Handle of Back-office queries
• Support clients with technical and troubleshooting issues
• Deal with complaints of a varying nature promptly and effectively
• Meet set performance targets including response time, resolution rate, and customer satisfaction.
• Upsell and cross sell to clients by adding value-added services to improve client retention, acquisition & loyalty.
• Fluency in Chinese and English (spoken and written)
• Previous experience in customer service or a similar role and knowledge of financial market will be considered an advantage.
• Strong communication, soft-selling and interpersonal skills
• Ability to work efficiently under pressure
• Ability to multitask and work in a fast-paced environment
• Familiarity with CRM systems and support tools is a plus
• Problem-solving mindset and attention to detail
• Knowledge of any other languages is an advantage

Additional Information

Reporting to the Team Lead /Senior- Customer Service. We are seeking a proactive and customer-focused Chinese-speaking Customer Service Representative to join our team . The ideal candidate will be responsible for delivering exceptional support to our Chinese, English & other native speaking clients (using google translate) , resolving inquiries efficiently, employing a value-based relationship approach such as upselling & cross-selling and ensuring a positive customer experience. You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results.

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Company Intel

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