Customer Service Manager

About the role

Cultivates and maintains customer service at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels Reacts to all customer concerns quickly and effectively while following SOPs to provide the best experience possible Controls store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance, and ensuring shrink control procedures Selection, training, development, and scheduling of front-end associates Complete all necessary paperwork relating to the Department Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies Responsible for all training, monitoring, and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps, and WIC Maintains supplies for front-end, places orders when needed, and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc Performs self-internal audits to ensure adherence to all policies and procedures Finish and retain reports/ logs needed for store audit and state inspection purposes Perform tasks as assigned by the Store Manager or Assistant Store Manager Travel Required: No Environment Store: Grocery Warehouse (50F to 90F)