Management of all aspects of operational and commercial delivery for responsive repairs and voids programmes, ensuring overall contract performance aligns with contractual commitments and agreed company and client protocols, whilst delivering works within agreed response and turnaround times
End-to-end management of responsive repairs, void properties, and high-risk properties across a range of occupied and unoccupied homes
Line management of supervisors, including performance reviews, one-to-ones, and daily briefings
Oversight of KPIs, reporting, void turnaround performance, and service delivery standards across repairs and voids activities
Handling client queries and managing resident complaints effectively throughout repairs and voids delivery
Supporting and engaging operatives and branch teams to achieve high-quality repairs and voids outcomes
Key Criteria:
Experience managing responsive repairs and/or voids contracts within the social housing sector
Experience in budget management
Experience in performance reporting and KPI management
Experience in people management
Ability to provide evidence of contract performance, service delivery, and operational efficiency
Workable technical knowledge of social housing repairs, voids, and maintenance
Full valid driving licence
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
Apply below or to discuss your application further; contact:
Joe Monger (joe.monger@mearsgroup.co.uk) If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
Benefits
Health insurance
Additional Information
Competitive pay
Expression of Interest - Service/Contract Manager (Repairs/Voids)
Location: Evesham
Contract Start Date: 1 July 2026
Contract Type: Full-time, Permanent
Join us on our new, exciting contract
Mears Group is preparing to mobilise a new long-term social housing repairs and maintenance partnership across the wider Midlands region.
Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment.
Due to upcoming mobilisation activity, expressions of interest are invited from experienced Service/Contract Managers across South Worcestershire, North Gloucestershire, and surrounding areas.
Submitting an expression of interest does not guarantee employment, nor does it provide salary or detailed role information at this stage. It simply ensures that you are first to be contacted when full job details, including pay, working hours, and application timelines, are confirmed.
Mearsgroup · Evesham