Customer Success Manager - Spanish speaking

External

Talonone · Berlin, Germany

Full-timeOn-site2w ago

MentoringSAFe

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About the role

You'll be joining our 10-person Customer Success EMEA team in Germany which is an integral part of our 20-person international Customer Success team. We foster a collaborative environment and alignment with various internal stakeholders in Technical Account Management, Sales, Partnerships, Product, and Marketing. We prioritize strong collaboration, open communication, and mentoring to promote bi-directional growth. Talon.One is committed to creating an inclusive workplace, as we believe it is essential for both ethical reasons and to positively influence the tech industry as a whole. As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our enterprise solutions and streamline project management. This is a full-time role based in Berlin, Germany. ONCE YOU ARE HERE YOU WILL: Build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights for our Sales, Marketing, and Product teams Connect customers' marketing objectives with our technical, API-driven product and clearly explain complex product configuration steps Collaborate with technical operations (Technical Account Managers) and the development team to integrate Talon.One and troubleshoot technical issues Communicate at both one-to-many and one-on-one levels, across role types (tech/marketing), organization level, and cultures Document and share important information about our Customers to keep a clear internal record, build training resources, and reduce support tickets Drive retention and growth to your book of business, handling upsell and renewal conversations with your customers Prepare and deliver strategic and business value to customers daily WHAT WE NEED YOU TO BRING TO THE TABLE: Passion for tech and experience with SaaS products and APIs Founded experience working in Customer Success, Account Management, or another client-facing role Experience working with diverse stakeholders both internally and externally Marketing, Developers, Sales, and Executives Exceptional communication skills in spoken and written English and Spanish Empathetic, positive attitude with a desire to help our customers reach their goals Flexible approach and an ability to operate effectively with uncertainty and change Ability to manage a book of 25-30 accounts Experience working in the loyalty and promotion industry or relevant marketing-related experience

Benefits

€1,000 annual learning budget, full LinkedIn Learning access, and free German language courses to boost your skills30 days of annual leave, plus extra paid days for your birthday and moving dayHome office setup budget, a monthly home office allowanceFreedom to work from abroad for up to 90 days worldwide!Mental health support with nilo.health and a discounted Urban Sports Club membership20% company subsidy on your pension contributionsSubsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcomeLease your ideal bike through BusinessBikeWHY YOU SHOULD WORK FOR US:The right attitude: modern methods and a diverse, creative workspace with an open and international cultureEveryone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a teamHealthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learnA great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardwareHigh flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employeesDo you want this job?We'd love to hear from you! Apply directly via the form below.Find out more about our Candidate Privacy Policy .Health insuranceFlexible schedule

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