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Salesforce Web Developer III provides subject matter expertise and technical support to the PMO by supporting the development and maintenance of web pages, data, and workflows within the Salesforce platform. This position may be required to be on site 2-3 times a week at approved client facilities. Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental - Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays. As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act. ESSENTIAL REQUIREMENTS The ability to obtain, maintain and access classified information at the Top Secret level, which will require U.S. Citizenship. Salesforce Platform Developer I. Also meets all DoD 8140 requirements for WRC 621 (Software Developer) Knowledge and understanding of the tools, concepts, practices and procedures related to an IT help desk user support environment Working knowledge utilizing service desk software tools and applications Knowledgeable and skilled in the use of ticketing systems with ability to clearly and concisely log tickets Ability to read and interpret common information systems documents and translate into layman terminology Excellent problem-solving skills with ability to troubleshoot computer hardware / software issues Excellent critical thinking skills with ability to identify, analyze and resolve problems / issues Excellent verbal and written communications skills with ability to effectively communicate / interact with a wide variety of technical and non-technical audiences (i.e., customers, team members, management and federal staff) Exceptional customer service skills with ability to respond to requests in a professional, helpful and timely manner Ability to use tact in handling difficult individuals and/or situations Ability to resolve difficult or challenging problems within the assistance of senior support or the use of outside software analysis support Highly organized with ability to multitask Ability to work in a fast-paced environment and to learn and apply new knowledge and techniques related to incident response Ability to effectively work both independently and in a team environment for the successful achievement of goals Ability to lift 25 pounds KEY DUTIES AND RESPONSIBILITIES Essential Duties and responsibilities include the following. Other duties may be assigned. Performing development and configuration of custom Salesforce Lightning Web components, OmniScripts, Data Mappers, and Integration Procedures at the direction of the Government. Configuring Salesforce page layouts, record types, and field configurations to optimize user experience and information accessibility. Configuring and activating Salesforce Flow automations to streamline business processes and enhance user productivity as directed by the Government. Performing development of custom Apex triggers, classes, and controllers to extend standard Salesforce functionality and meet specific business requirements as directed by the Government. Building and maintaining Salesforce reports, dashboards, and analytics based on Government-defined requirements to provide actionable insights on customer interactions and service metrics. Configuring Salesforce Service Cloud features to support the Government's management of customer inquiries, track issue resolution, and maintain case histories. Performing integration tasks between Salesforce and external systems using APIs, Mulesoft, and other integration tools. Maintaining Salesforce security profiles, permission sets, and sharing rules IAW Government direction to ensure appropriate data access and compliance with security requirements. Configuring and deploying Salesforce email templates, automated notifications, and routing rules to facilitate timely communications. Performing development of custom Salesforce Screen Flows and surveys to collect strategic partner feedback and track satisfaction metrics. Configuring Salesforce Communities/Experience Cloud to facilitate collaboration between the PMO and strategic partners. Supporting the development and maintenance of Salesforce data models, objects, and relationships to support efficient storage and retrieval of cloud service information. Cond
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