Senior Technical Writer

About the role

Develop, manage, and deliver high-quality written content under tight deadlines in a fast-moving software development environment. Attention to detail must drive you, making sure that content is clear and accurate, while conveying the proper voice while adhering to our internal style guide. Part of this role is constantly advocating for our customers, finding the seams in customer experience before our users do. An ideal candidate is a highly organized person who is experienced in running documentation projects and who enjoys cross-functional work. About You: 4 - 8 years experience in technical writing, ideally with time in SaaS products. Demonstrated ability to write well-crafted, easy-to-consume documentation. Experience writing release notes or similar documentation UI copy editing experience (or a desire to expand your skills in this area) Experience building reports in JIRA or similar project-management tools Knack for identifying the key objectives of task-oriented content Excellent communication skills and writing capabilities Exceptional attention to detail Ability to work collaboratively Follow an established style guide and work with editors to create the best possible documentation. Company Benefits and Perks: We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status. Our Commitment to You : At Skyhigh Security, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications. Skyhigh Security conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information-such as your date of birth, Social Security number, or national ID number-during the interview process. Skyhigh Security also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Skyhigh Security will never keep any original work authorization documents that we may be required to review during the hiring process.