Manager - Sales Service and Order Fulfillment

About the role

Responsible for the performance the unit, including financial KPIs Standardize, optimize, and improve the order handling functions within the unit Set and follow up targets for the unit connected to factory priority Participate in making the factory Operational plan Support the costing update process for the unit Drive and lead ALPS & Continuous Improvement activities Lead and develop the people in unit Work together with management team to achieve factory ' s KPI target Proactive communication with customers, suppliers, internal & external Operation Implement lean principles to improve flow, reduce waste, and enhance responsivness Champion cross-functional problem solving and operational excellence Secure ALPS Implementation, including Lean Six Sigma and 5S Drive and lead CSB meetings within cell Order Handling Deliver a cross functional service to the customer in order to meet the customer demands Secure a timely and accurate communication to the customer and within own organization Registrant orders and monitor order settlement process (delay, move forward, orders on hold, TBA) Ensure that orders are maintained and updated. Handle returns, commission, credit/debit. Coordinate and follow up on claims from customers Monitor order fulfillment performance and establish metrics to assess factors such as quality, LT, cost vs ref unit and delivery performance Collaborate to find ways of improving efficiency or reducing waste Secure ERP system utilization for all activities to support visibility to all users of the supply chain Forecasting S&OP cross function alignment Lead the S&OP process Collaborate with BU/Sales on forecast accuracy, order prioritization, customer delivery commitments Must have good analytical and planning skills to establish supply requirements based on input from teh BU for each product Responsible to develop factory forecasts based on input from BU and Sales Communication Build relationships within the factory departments, business units, and Sales Collaborate with other departments in order to identify problems and find solutions Maintain and develop positive business relationships with sales company and customers General Keep detailed records, generate reports, and develop presentations for management Develop analytics, systems and data management capabilities, including metrics and reports Direct the hiring, training, supervision, mentoring, and performance evaluations of staff Responsible for the export control function and policies, standards, regulations, or laws What you know: Be a result driven leader who likes to be present in the organization Drive result through people Be open and communicative with high integrity Understanding of accounting and finance, related to Factory cost, transfer price, mark-up for sales order entry and financial fields Read and comprehend legal documents, such as contracts or export agreements Diagram supply chain process to help facilitate improvements and develop standard operating procedures Working knowledge of ERP system Strong communication skills and the desire to build lasting relationships Ability to establish and maintain effective working relationships Ability to perform accurate arithmetic computations using applications such as spreadsheet, w