Claims Officer

About the role

We are looking for experienced Claims Officer's to join our catastrophe claims team, managing end-to-end property claims from major events like hail, cyclones, storms, floods, and bushfires. This hybrid role offers the chance to work autonomously while being part of a fast-paced, supportive team that values resilience, trust, and a strong work ethic. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role Manage end-to-end catastrophe claims across events such as hail, cyclones, storms, floods, and bushfires. Apply case management expertise to assess, process, and resolve claims efficiently and empathetically. Handle property claims with accuracy and compliance, ensuring timely and fair outcomes for customers impacted by catastrophic events. Operate independently in a hybrid environment while contributing to a high-performing, collaborative team. Demonstrate resilience and sound judgement in a fast-paced, high-pressure setting. Uphold behavioural standards and foster trust through clear communication and ethical decision-making. About you Proven experience in claims or case management within insurance or similar environments Demonstrated portfolio management experience, managing multiple claims or clients concurrently. Confident engaging with a wide range of stakeholders, with strong communication and relationship management skills. Proven ability to navigate competing priorities, resolve conflict, and make sound decisions in a fast-paced environment. High attention to detail with a strong focus on quality and compliance. Customer-focused mindset with experience in roles involving multiple touchpoints and service delivery.