Lead, motivate, and coach the Software Renewals team to achieve performance goals and maintain high customer satisfaction.
Act as the main point of escalation and provide solutions to complex customer or operational queries.
Analyse workloads and ensure fair task distribution and alignment with team output.
Conduct regular one-to-ones, team meetings, and performance reviews.
Maintain renewals data, track performance against KPIs, and report to Sales and Operations leadership.
Support quote generation during busy periods and ensure renewals are processed accurately at 90/60/30 days.
Identify and drive upsell, cross-sell, and co-term opportunities within the renewals process.
Build and maintain strong relationships with internal teams, suppliers, vendors, and partners.
Lead pipeline calls and quarterly business reviews with key vendors and strategic partners.
Ensure team accreditations remain current and that onboarding and training materials are maintained.
Proactively address process gaps or operational challenges, implementing improvements where needed.
Participate in vendor webinars/events to stay up to date with licensing and renewals developments.
What We Expect of You
Minimum 3 years' experience in Software Licensing or Renewals, ideally within a reseller or distributor environment.
Proven leadership or team management experience with the ability to motivate and inspire others.
Strong understanding of vendor portals, install base reports, and quote-to-order processes.
Experience with Microsoft Navision, CRM Dynamics, and Microsoft Office.
Confident communicator with excellent stakeholder management skills at all levels.
Analytical mindset with high attention to detail and accuracy in data management.
Strong organisational and problem-solving skills, capable of prioritising under pressure.
Ability to gain or hold vendor accreditations such as Citrix (CCSP), VMware (VSP), Adobe (CSP), Broadcom (SSE), and Microsoft (MLSE, MLSS, BVPS).
Enthusiastic, proactive, and solutions-oriented with a passion for developing people and improving processes.
We make technology work so people can do great things.
Benefits
Health insuranceVision insurance
Additional Information
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary
As a Renewals Team Leader at CDW, you'll lead a team of Software Renewals Specialists responsible for delivering exceptional customer service and operational excellence across software licensing renewals.
You'll manage day-to-day performance, coach and develop your team, and ensure targets, KPIs, and SLAs are consistently met. This role requires a strong understanding of software renewals processes, vendor systems, and commercial operations. You'll collaborate closely with Sales, Pre-Sales, and Vendor partners to identify opportunities for growth, improve processes, and maintain high-quality service delivery.
Cdw · London, UK