Manage and monitor the NFCOM shared email inbox, responding to inquiries related to retirement plan commissions and fee-based accounts.
Process and resolve requests including account corrections, statement requests, and recurring inquiries (bi-monthly, quarterly, and monthly) from internal and external business partners within the retirement services space.
Ensure accuracy and timeliness in all transaction processing and communications.
Demonstrate strong attention to detail, the ability to quickly learn new processes, and a high level of organization in a fast-paced environment.
Internal Note: Compensation Grade D2
Job Description Summary
Our team is a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong work ethic and contributing to a stellar team environment. If you thrive in a busy, engaging work environment, we want to know more about you!
Job Description
Processes commission or sales incentive payments according to provisions established in the commission/sales incentive plan.
Calculates and enters manual commission or sales incentive entries for products or commission methods not systematically supported (i.e. commission adjustments and chargebacks.)
Reviews and analyzes commission or sales incentive reports. Works on reconciliation and correction of transactions that error during processing.
Receives and responds to calls from the sales force and maintains appropriate records of phone conversations.
Interacts with internal and external customers to analyze and resolve payment inquiries and disputes.
Helps complete commission or sales incentive audits and communicates results to both internal and external customers.
Monitors and clears commission and sales incentive suspense in a timely manner. May assist in the preparation of monthly/quarterly commission and sales incentive payment summary reports for management.
May process commission statement mailings. Match statements to checks and manually stuff envelopes.
May assist processing complex backdated producer account change requests for one product line.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Manager.
Typical Skills and Experiences:
Education: Undergraduate degree in business administration, accounting, finance or related field, preferred.
License/Certification/Designation: May be required to be fingerprinted, pass an FBI background check and be associated with Nationwide Securities, LLC as a non-registered individual if not already FINRA registered.
Experience: Typically, two to three years of work experience in customer service and/or financial services.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the Associate Vice President and Associate Vice President, Human Resources.
Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions:
Overtime Eligibility: Non-exempt (Eligible)
Working Conditions: Normal office environment.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstanc
Benefits
Vision insuranceRemote work options
Additional Information
Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.
This position will be hired on a SuccessFlex basis.
The hired associate must reside within 35 miles of the following location:
Grandview: 1000 Yard Street Grandview OH, 43215
Work schedule: 2 days in office, 3 days remote.
This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
Nationwide · Ohio - Grandview Heights, 1000 Yard Street, H Building