Strategic Account Manager

About the role

The Account Management organization is looking for a tenured account manager with experience managing high-value technical accounts to help retain and grow Square's presence in the mid-market space. You will work with top c-level executives and technical leaders, finding creative ways to make Square's ecosystem work in complex, global organizations. You will identify ways to expand Square's reach with customers and act as an internal advocate for Square's highest-value clients. The ideal candidate will have worked in account management, business development, consulting, partnerships, sales or sales engineering and will be well-versed in working with and presenting to senior decision makers, including C-level executives, IT, finance and operations. They will have experience managing projects with multiple company partners on behalf of customers. Internally at Square, you will work in collaboration with product, engineering, finance, implementation, marketing, legal and sales to ensure successful establishment and growth of our customers. You Will Manage a book of ~50 Mid-Market Sellers Retain and grow portfolio via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams Negotiate contracts for use-case expansion and retention of your sellers Serve as the voice of the upmarket seller with Product Teams Provide white glove client service to ensure resolution of seller issues Inform operations and program design for this segment at scale You Have 5+ years of account management or sales experience Consistent over-performance on key metrics Remarkable discovery skills with customers Experience within the Retail industry A technical solutioning framework, including the ability to conduct requirements gathering Proven experience managing projects internally with engineering, product and finance teams Contract and/or pricing negotiations experience with external senior stakeholders Excellent written and verbal communication skills Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook Growth mindset, positive outlook, empathetic and collaborative team player Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: ($135,200 - $202,800) Zone B: ($125,800 - $188,600) Zone C: ($119,000 - $178,400) Zone D: ($108,200 - $162,200) Amounts listed above include target variable compensation. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experie