Key Account Manager, Travel Retail - Miami, FL

About the role

Account Management: Maintain and grow key accounts, monitor competitors, and ensure high customer satisfaction. Sales Performance: Meet revenue and profitability targets, manage sales funnel, and track performance metrics. Business Development: Identify new opportunities, acquire new accounts, and expand existing ones. Client Engagement: Regular follow-ups, resolve issues, and lead solutions to improve sales outcomes. Strategy Execution: Implement sales strategies and support long-term account planning with leadership. Analytics & Reporting: Prepare proposals, pricing, and performance reports to guide decision-making. Collaboration & Operations Work cross-functionally with customer support, resource management, architecture, and visual merchandising teams. Ensure excellent retail execution, including POS installations and merchandising standards. Knowledge & Growth Stay updated on market trends, competitors, and best practices. Continuously develop skills and effectively use CRM tools. Entrepreneurial Mindset Act with ownership and initiative to drive growth. Identify opportunities, adapt to changing markets, and innovate locally while aligning with global strategy. Build strong partnerships, navigate ambiguity, and remain resilient in complex environments. About you 3-5 years in Travel Retail Experience in Caribbean & Latin America markets Background in Luxury, Beauty, or Liquor industries preferred Regional network/contacts in the Caribbean is a plus Strong proficiency in Microsoft Office (Excel, PowerPoint, Word), especially advanced Excel analytics Bilingual: English & Spanish Solid understanding of sales & marketing strategies, ideally in luxury retail Strong communication and presentation skills Analytical mindset with data-driven decision-making ability Willing to travel up to 50% and work extended hours