Facilities Coordinator

About the role

The Facilities Coordinator will be responsible for providing oversight, management and delivery of all aspects of facilities hard and soft services. This includes, but is not limited to, contract management of M&E maintenance and cleaning providers. Also including audit and review of delivered services This will require an excellent understanding of robust specific FM contract management including adherence to and compliance with contractual KPIs and SLAs, and general performance management against those KPIs / SLAs. The key to success will be delivering well run key services to NRF's buildings, holding suppliers accountable for their performance and balancing cost savings with service delivery. Main responsibilities of the role include the following: Support the management of FM services for all UK locations Understand and audit PPM Schedule, reactive maintenance for all building systems, including electrical, plumbing, and mechanical. Understand and audit Periodical schedule and cleaning timetables Identify service delivery optimization opportunities and propose improvements Document and memorialize "playbooks" and other process and procedural documentation, to avoid any single failure points Develop relationships with the UK based heads of departments and other key stakeholders, such as the estate, tenants and landlord Understand the Firm's Sustainability goals, and FM sustainability strategy Ensure suppliers are adhering to NRF policy on security and health and safety Maintain records related to maintenance, repairs, safety, and other facility operations. Develop and manage facilities budgets and control spending. Requirement to be on site 5 days a week Skills and Experience Required: 5+ years of experience working within corporate FM Understanding of FM contract management, familiarity with industry best practice in FM KPIs and SLAs Knowledge of various CAFM platforms Awareness of technical M&E systems (in-depth technical engineering expertise is not required) Proficiency in Microsoft Office suite in particular data manipulation in Excel and presentation build in PowerPoint Proactive and change focussed with a proven ability to develop innovative and practical solutions to issues and challenges Client centric with a focus on BAU FM excellence Strongly collaborative and able to build relationships internally and externally Strong analytical skills Deadline, objective and process driven with the ability to perform tasks with a high degree of accuracy Excellent written and oral communication skills and able to present information in a compelling way to a variety of audiences Able to work effectively with all levels of the organization Exposure to sustainability and CSR assessment and reporting an advantage Prior experience in delivering FM services in a law firm, other professional services firm or corporate environment, preferred #LI-MB1 Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from b