Home-Based Sales Admin Assistant

About the role

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Responsibilities

• Assists the sales team with customer inquiries and provides expert product knowledge on roofing materials, installation techniques, and other roofing services.
• Prepares and maintains sales documents, including quotes, contracts, and invoices tailored to roofing projects.
• Coordinates and schedules appointments, roof inspections, site visits, and follow-ups with potential and existing clients
• . Maintains accurate records of sales leads, customer interactions, and project details in the CRM.
• Provides support in processing orders, tracking material deliveries, and ensuring timely completion of roofing projects.
• Liaises with roofing contractors, suppliers, and internal teams to facilitate smooth communication and workflow.
• Conducts market research to identify new sales opportunities and customer needs in the roofing industry.
• Assists in creating and maintaining promotional materials, sales presentations, and marketing campaigns specific to roofing products and services.
• Handles administrative tasks such as data entry, filing, and responding to emails and phone calls related to roofing inquiries.
• Provides excellent customer service, addressing client concerns about roofing products, warranties, and installation processes promptly and professionally.
• Performs other related tasks as needed to support the sales and operations teams.
• WHAT WE LOOK FOR
• Education: Bachelor's degree in marketing, communications, Business Administration, or any related field.
• Experience : 2-4 years of experience in a sales support or administrative role; experience in the construction or roofing industry is an advantage.
• Language Proficiency: Strong verbal and written English communication skills.
• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Technical Skills : Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Industry Specific Software/Knowledge : Familiarity with roofing terminology, materials, and processes is a plus.
• Ability to communicate effectively with clients, contractors, and internal teams.
• Customer-oriented and can adapt to and respond to diverse nationalities.
• Customer-focused mindset with a proactive approach to problem-solving.
• Various roofing industry-specific software (i.e., AccuLynx, JobNimbus, Roofr, EagleView, Exactimate)

Benefits

Additional Information

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. We are seeking a highly motivated and detail-oriented Home-Based Sales Admin Assistant to support our clients in the roofing industry. The ideal candidate will assist in managing customer inquiries, preparing sales documents, coordinating with clients, and ensuring smooth sales operations. This role is essential in driving sales efficiency and customer satisfaction, specifically within the roofing sector. REQUIRED CORE COMPETENCIES Customer Focus : Demonstrates a strong commitment to meeting customer needs and ensuring satisfaction. Communication Skills : Excellent verbal and written communication skills to effectively interact with clients and team members. Problem-solving: Ability to resolve customer issues promptly and efficiently, focusing on positive outcomes. Time Management: Manages multiple tasks, prioritizes effectively, and meets deadlines in a fast-paced environment. Technical Proficiency: Proficient in using CRM systems, Microsoft Office Suite, and communication tools to manage customer interactions.

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