Assessments & Integrations Program Manager

About the role

CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position pays between $84,000.00 - $144,900.00 based on experience By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. The Manager of Assessments is responsible for leading the execution, quality, and continuous improvement of the assessment lifecycle from initiation through final executive readout and integration handoff. This role provides day-to-day leadership for assessment delivery, ensures standardized and timely execution, and partners cross-functionally to deliver high-quality, client-ready outcomes. Working knowledge of acute and physician revenue cycle processes, key performance indicators, and best practices is required. Incumbent should understand how to calculate key performance indicators (KPI's) and assess current operations against best practices. Exhibits strong strategic, analytical, project management, communication, and team leadership skills. Must be detail oriented and like creating reports, graphs, and spreadsheets. Ability to build and maintain relationships with key internal and external stakeholders. Communicates effectively while presenting complex information to technical and non-technical audiences. Demonstrates advanced proficiency in Word, Excel, and PowerPoint. The ability to facilitate the management of data for more than one project/assessment, as needed. Provides ideas and recommendations for improving assessment process. Job Competencies: Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions. Courage - Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat. Influencing - Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes. Coaching & Developing Others - Partners with individuals' and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better. Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting one's own and others' emotions and adapts behaviors to accomplish intended results. Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation. Essential Job Functions: Overall Assessment Support: Maintain and distribute Assessment project calendar and Assessment pipeline calendar. Create organized files and directories. Create, maintain, and update Assessment documents. Review receipt of requested documents, including assessing whether documents received met specifications. Review assigned Assessment document sections and revise formatting, content, punctuation to comply with standard formatting and value-added content. Pre-Onsite Phase/Data Only Assessments: Coordinate internal team Kick-off call. Schedule recurring internal calls for assessment planning and status check-in. Communicate travel and logistic coordination with Assessment team members, and client, if needed. Assist with coordination, distribution, and reconciliation/validation of Assessment temp