Operational Systems Specialist

External

Gandwukeurope · Southampton - Millbrook

Full-timeOn-site5d ago

ComplianceDocumentationPower BI

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About the role

As an Operational Systems Specialist, you will be the focal point for and support the Tops Road system to ensure it meet current and future requirements of the business. You will drive improvements and change to enable more effective running of the road business. You will co-ordinate between all stakeholders, both internal and external, to ensure a smooth delivery and problem reconciliation across the road eco system. You will act as an enabler of optimal business performance and constant improvement with the intermodal operational systems. The position will also incorporate a supporting role for other intermodal operational systems used by the business such as IPro, Gate Automation, M&R, Decisions.com and VBS. Tops is a UK wide system within Freightliner and it will be necessary to undertake site visits incorporating overnight stays.

Responsibilities

Provide system support for the Tops Road system and other road software applications

Managing and resolving system issues and incidents.

Involvement in shaping the Intermodal Operational Systems Roadmap.

Working with operations teams and technical management teams, produce business design and requirements documentation for future developments including process flows.

Involvement in the translation of future business requirements documentation into solution documents with vendors

Producing use case scenarios and test plans for future developments and completing testing so that any software changes do not impact BAU.

Reporting on daily availability of technology systems

Responsible for ensuring data integrity for Power BI reporting and analytics.

Manage the roll out of all Tops system releases

To triage and escalate all support issues relating to Tops Road Systems

Provide support for emergency issues

Responsible for initiating incident investigations either internal or external and producing RCA as applicable

Responsible for co-ordinating compliance responsibilities

Assist in developing solutions for operational issues using the existing technology estate.

Improving user experience and process via training or documentation support cycle

To be proactive in suggesting and providing innovative solutions to business issues and requirements

To support the implementation of any peripheral programs that impact Intermodal Operational Systems

Key requirements

Operational knowledge of the Tops Road system and Freightliner Road operations.

Advantageous to have some knowledge of the FLEC system.

Attacks goals and objectives with drive, energy and enthusiasm

Diligent completion of task to a high level

Proactive approach to work, using own initiative

Embraces new challenges, is hands on operationally and gets things done

Sets high standards of work for self and consistently achieves these

High level of integrity and openness, combined with commitment to good governance

Listens attentively to others' perspectives and provides constructive feedback to enhance offerings

Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.

In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team.

Operational Systems Specialist

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