Customer Care Coordinator

Responsibilities

• Answer inbound phone calls and make outbound follow-up phone calls in a timely manner
• Assist customers with scheduling appointments by phone and follow-up with customers regarding email and online appointment requests
• Accurately identify and document appropriate service and maintenance needed
• Coordinate shuttle or loaner service, as requested
• Effectively resolves customer issues or concerns
• Ensures regular communication with customers to include reminder calls, status updates on vehicle service, scheduling follow-up appointments, etc.

Requirements

• High School Diploma or equivalent education
• Minimum 2 years of customer service experience
• Excellent communication and listening skills
• Ability to multi-task and stay calm under pressure
• Basic computer skills and able to type a minimum of 25 wpm
• Must be flexible to work a full-time schedule between Monday through Saturday. Work hours are 9:00am - 6:00pm
• Customer Service - Call Center Representative - Call Center Agent - Call Center Coordinator

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Company Intel

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