Global EMS coordinator

About the role

Provided technical support to customers by answering product application inquiries via phone and email, collaborating with Product Management and Engineering teams, and ensuring timely issue resolution and follow-up. Collaborated with Quality Assurance to address customer quality concerns, track issue progress, and ensure timely resolution. Prepared customer communications for quality-related issues and managed pricing quotations and renewals by reviewing sales history, coordinating with Product Management and Sales teams, gathering required information, and securing necessary approvals. Issued approved quotations to sales representatives, managed quote documentation, and traveled as needed to support customers and resolve territory-related issues. Collaborated with Sales Representatives and Regional Sales Managers to identify new business opportunities, drive demand generation, support upselling initiatives, and analyze territory sales performance. Providing guidance on order management issues and served as the primary liaison between customers, sales representatives, and internal teams to ensure effective issue resolution. Managed global business application requests and system issues for the Electronics and Silicon Business Unit, including SAP and CRM systems. Analyzed requirements, prioritized projects, coordinated with stakeholders and IT teams, and ensured timely delivery of solutions. Facilitated user acceptance testing and resolved issues to meet business needs and project deadlines. Developed business process documentation and conducted end-user training to support proper implementation of updated workflows and system enhancements. Identified process improvement opportunities in the pre-sales cycle using Lean principles, recommended efficiency enhancements, and supported KPI-driven performance improvements aligned with business objectives. Maintained project tracking and reported results and summaries to stakeholders. About you: Bachelor's or university degree 2+ years of related work experience Knowledge of sales Experience with global manufacturing companies preferred Advanced knowledge in MS Office Strong analytical skills Strong communication skills High attention to detail #LF_FE1 At Littelfuse, we support employee growth and development. Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate. We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute. We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities.