Supporting company and hotel policies and procedures including the promoting and participation in Colleague Engagement, Health and Safety, Voice of Guest, Forbes Luxury Standards, and ALL Loyalty Program
Participating in scheduling, ordering, and financial reporting
Ability to work effectively and provide leadership in a management team with shared responsibilities.
Oversee Front Office daily operations as "manager on duty", with direct accountability for leadership of Front Office operations (Front Desk, Guest Services, Reservations, and Royal Service).
Coaching and development of Colleagues to ensure service standards and goals are met and exceeded
Responsible for ensuring that all guest issues/complaints receive prompt action and follow up and are communicated effectively to all relevant areas.
Taking charge of Groups and Tours from a Front Office perspective from pre-convention meetings to on-site support for Directors and Guests
Liaise with key departments (Housekeeping, Food & Beverage, Royal Service, Reservations and Sales and Conference Services) to ensure smooth sense of arrival and departure.
Participating in interviewing, recruiting and selection of new team members
Liaise with VIP parties, special attention guests, ensuring that accommodation is in order, inspecting where necessary, greet, escort and contact when possible upon arrival.
Liaise with the F&B team to ensure proper communication of amenities and guest requests.
Attendance at all required Hotel meetings.
Thorough knowledge of emergency procedures and general crisis situation procedures
All other duties as assigned.
Your experience and skills include:
Excellent knowledge of Front Office Procedures
Knowledge of Micros Fidelio Opera and Microsoft Office Applications
Previous leadership experience required
Highly organized, career and result oriented with the ability to be flexible with work hours including night shifts days off, assignments and additional duties.
Must be able to work well under pressure in a fast-paced and constantly changing environment
Must possess excellent interpersonal and motivational skills
Second language is an asset
Professional manner, positive and resilient personality and ability to work with minimal oversight
Excellent interpersonal and communication skills, both written and verbal.
Degree/Diploma in Hospitality Management or a university degree, a strong asset
Physical Aspects of Position (include but are not limited to):
Constant standing and walking
Occasional bending and kneeling
Occasional carrying and lifting
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
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Benefits
Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleaguesExclusive Employee and Friends & Family Discounts at Fairmont Hotel VancouverExclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerOpportunity to develop your talent and grow within your property and across the world!Complimentary meal during your shift through our Colleague Dining ProgramComplimentary uniform launderingAccess to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorksAccess to our company-matched Defined Contribution Pension Plan (DCPP)Opportunity to develop your talent through coaching and our Leadership Mentoring ProgramsCompetitive salary starting at $60,200 depending on experience levelHealth insuranceDental insuranceVision insuranceFlexible schedule
Additional Information
ASSISTANT FRONT OFFICE MANAGER
Reporting to the Director of Front Office, the role of AFOM is responsible for a seamless operation of the Front Office department at all times.
Accorhotel · Victoria, Canada