As a Retail Sales Assistant / Sleep Coach , you'll play a vital role in supporting customers on their health journey. This is an excellent opportunity for someone with a strong background in customer service or retail who is ready to step into the healthcare space.
You'll combine retail, education and care - helping customers understand their therapy, troubleshoot concerns and feel confident using their equipment.
No healthcare experience required - comprehensive training is provided.
Responsibilities
Respond to customer enquiries in‑store and over the phone
Investigate and help customers problem‑solve therapy and equipment issues
Provide set‑up, ongoing support and education to ensure therapy compliance
Fit customers for masks and recommend the most suitable options based on training
Educate customers on the safe and effective use of medical equipment
Drive sales of new or additional services, including phone‑based follow‑ups on trials and testing results
Maintain the presentation and cleanliness of the retail store and displays
Process payments, manage the cash float and complete banking duties
Manage trial and sales stock, including inventory control and re‑ordering
About You
To be successful in this role, you'll bring:
Previous experience in a busy retail or customer service environment
A warm, caring approach and the ability to provide outstanding customer interactions
Strong communication skills and the ability to adapt your style to meet individual needs
Empathy, compassion and the ability to remain calm under pressure
Active listening skills with a solutions‑focused mindset
A strong work ethic, reliability and honesty
The ability to work autonomously as well as collaboratively within a team
Healthcare or healthcare retail experience is advantageous but not essential - we're looking for the right attitude and a genuine willingness to learn.
Why Join ResMed?
Full training provided - we invest in your development
Meaningful work - make a real difference to people's lives every day
Career exposure - gain experience in a growing, innovative healthcare industry
Employee benefits including an Employee Assistance Program to support your mental fitness
Supportive team environment within a global organisation
If you're enthusiastic, motivated and excited by the opportunity to build a career that blends customer service with healthcare, we'd love to hear from you.
Apply now and help improve lives - one good night's sleep at a time.
Benefits
Health insuranceEquity / stock options
Additional Information
Retail Sales Assistant / Sleep Coach - Hornsby, NSW
Casual Position
Monday - Sunday (Rotating Roster)
Located in Hornsby
Take your first step into the healthcare industry - full training provided
About the Business
At ResMed , we pioneer innovative solutions that help people live healthier, higher‑quality lives by treating and managing sleep apnea, COPD and other chronic conditions. Our cloud‑connected medical devices and out‑of‑hospital software platforms empower patients, healthcare professionals and caregivers across more than 120 countries to deliver care where it matters most - at home.
We're passionate about creating a supportive and inclusive work environment and are looking for people who bring positivity, empathy and a strong customer‑first mindset to everything they do.
Resmed · Hornsby, Australia