Analyst I, Application Maintenance & Support (Open for Freshgrads)

About the role

This role provides end‑to‑end application maintenance and support for the Vicor Remittance platform, ensuring stability, availability, and optimal system performance. It serves as a primary technical contact for client inquiries, production issues, service requests, and operational activities. The position requires strong ownership of incident management, alert response, and issue resolution, ensuring timely recovery and minimal business impact. The role supports environment readiness, including deployments, upgrades, patching cycles, and participation in audit, compliance, or DR activities. It is a hybrid role that blends technical troubleshooting, client support, coordination with L3/engineering teams, and operational excellence.

Responsibilities