Information Technology Application Owner (ITAO)

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Job Description: Job Title: Information Technology Application Owner (ITAO) Corporate Title: AVP Location: Pune, India Role Description At the "CRM" sub-domain, mission is to revolutionize our Private Bank process landscape by implementing holistic, front-to-back process automation. We are committed to enhancing efficiency, agility, and innovation, with a keen focus on aligning every step of our processes with the customer's needs and expectations. Our dedication extends to driving innovative technologies, such as AI & workflow services, to foster continuous improvement. We aim to deliver 'best in class' solutions across products, channels, brands, and regions, thereby transforming the way we serve our customers and setting new benchmarks in the industry. The IT Application Owner (ITAO) is the custodian of the application and is responsible to apply and enable during Life-Cycle of the application the IT policies and procedures with specific consideration to IT management and Information Security. The ITAO ensures a clear separation of the responsibility within the project, aimed at achieving a safe and secure running of the application and compliance to regulations, policies and standards. The ITAO is responsible for application documentation, application infrastructure reliability and compliance, and is usually the IT SPOC for audit initiatives. Join us in our journey to redefine banking with AI and service solutions into the future. What we'll offer you As part of our flexible scheme, here are just some of the benefits that you'll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Ensure Application Stability and Performance : Oversee the structural availability, stability, and performance of applications in your domain (PRD, UAT, SIT). Organize Level 3 Support and align/organize Level 2 Support : Collaborate with development teams to organize Level 3 support for the application and align with Service Operations/SO to organize Level 2 support (or setup L2 support in case this couldn't provided by SO) Policy Compliance : Ensure policy compliance and take ownership of projects necessary for compliance, such as security monitoring. Technical Roadmap Management : Manage the technical roadmap, including technology compliance, and estimate/budget capacity needs. Project Participation : Participate in Domain Expert Meetings and contribute to project cost estimates, including "Run the Bank" and total application cost. Validate Deliverables : Validate deliverables for all projects/changes, such as test plans and analysis documents. Knowledge and Documentation : Ensure the availability of all necessary application/service knowledge and documentation. Audit Collaboration : Work closely with Audit Teams to avoid delays or escalations related to non-compliance. Infrastructure Responsibility : Take responsibility for access and other infrastructure-related topics. Stakeholder Engagement : Engage and manage multiple stakeholders to ensure regulatory compliance, smooth operations, and a sound development lifecycle. This includes Business, Security, Development, Test (QA), IT Support, Finance, external Vendors, and Architecture. Compliance with IT Policies : Ensure the application is compliant with the company's IT policies based on regulatory requirements. Service Availability and Stability : Be accountable for high service availability and stability, while managing projects for maintenance or enhancements. Change Management : Ensure changes to applications are fully aligned with DB standards and regulations, guaranteeing system stability and smooth transitions to production. Technical Project Management : Manage technical projects to maintain required service levels. Go Live Transitions : Contribute to Go Live transitions. Operational Collaboration : Collaborate with Support entities to ensure proper operational levels for the application. Your skills and experience ITIL Framework : Knowledge and certification in the ITIL framework. IT Service Management and Cloud Technologies : Experience in IT Service management processes and cloud technologies. Educational Background : A bachelor's degree in computer science or equivalent. Distributed Development Teams : Experience working with distributed development teams - especially between Europe (Germany) and India - and familiarity with the Software Development Life Cycle (SDLC). Communication Skills : Excellent written and verbal communication skills at all levels, including senior management. Audit and Compliance : Experience with audit and compliance, AI/ML ethics & regulation, continuous

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