Account Management & Organic Business Development - 70%
Understand the member's goals/objectives, strategies, and financials
Use member's strategic plans to understand strategy, key objectives, and gaps to develop effective account plans, sales opportunities and account activities
Understands the member's specific organization goals through key relationships (CxO, ) and works jointly to develop goals
Establish and maintain strategic account plans which align member's strategy and objectives to specific products and solutions
Facilitate monthly account team calls
Manage teams recurring maintenance of account plan
Track and communicate account progress to teams and executives and course correct as needed
Schedule, plan, and lead member quarterly business reviews in concert with the entire account team
Create and maintain a supply chain and performance improvement plan to include:
Documenting overall member supply chain goals & savings goals
Agreement on which goals to support
Develop and maintain tracking mechanism for joint goals
Consistent review with member supply chain leadership
Identify, develop, maintain, and strengthen executive relationships throughout the accounts through a regular cadence of meetings and interactions
Manage complex health systems across varying aspects of the business (supply chain, clinical, operations, population health)
Generate leads for account growth to meet FY-Fiscal Year revenue targets
Using Member's data, identify opportunities for performance improvement.
Through relationships and knowledge of account, identify cross-sell and up-sell opportunities.
Maintain a thorough understanding of all the revenue driving and value add products and services offered to the membership
Troubleshoot, triage, and escalate customer issues and follow through on resolution
Work with customer on how to effectively use the data products
Identify and coordinate appropriate Premier resources (Fee for Service and value add) to support hospital in achieving goals.
Assist Sales team and Zone leadership as needed in positioning additional business opportunities.
Participate in the development of new and innovative approaches to maximize customer value/satisfaction and grow the business.
Administrative - 20%
Ensure smooth and effective operations between Premier and member
Management of staff, if applicable
Update monitoring and tracking tools, administrative reports such as salesforce.com, time and expense reports.
Financial responsibilities including but not limited to admin fees, accounts receivable, and managing billing to Premier standards for assigned accounts
Engage in process management to improve current processes as necessary
Represents the interests of Client Management internally in a variety of settings within and outside of the business group
Facilitate routine team meetings and conference calls; attend meetings as needed
Make presentations regarding Premier Services results and value as appropriate at conferences, workshops, board retreats, etc.
Participate in cross functional teams across Business units as requested
Understand organizational structure and all Premier product offerings
Project Management - 10%
Accountable for successful product implementation service delivery (overall project management- i.e., process mapping, RACI assessment, change management, etc.
Work with implementation teams to understand project plan and work plan details including timelines, tasks, resources,
Premierinc · Worldwide