Sr. Business Operations Analyst - Client Services

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Join the Team Modernizing Medicine At ModMed , we're not just building software-we're reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. A Culture of Excellence When you join ModMed, you're joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: Consistently ranked as a Top Place to Work 2025 Globee Business Awards: Gold Globee for "Technology Team of the Year" 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? Job Description Summary: Sr. Business Operations Analyst - Client Services About ModMed At ModMed, our Mission is to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. We envision a world where the software we build increases medical-practice success and improves patient outcomes. We live our Core Values every single day to transform healthcare IT: Create customer delight Save time Innovate boldly, then make things happen Align passion with purpose Think big. Have fun. Do good. If you are a strategic thinker who loves data, thrives on turning ambiguity into clarity, and wants to accelerate operational success, we want you on our team! Job Summary The Sr. Business Operations Analyst - Client Services serves as a senior individual contributor within the Customer Success Reporting and Analytics function. This pivotal role is responsible for defining comprehensive reporting frameworks, designing advanced analytical approaches, and delivering strategic insights that guide Customer Success leadership decision-making. Reporting to the Senior Manager, Reporting and Analytics, the Sr. Analyst partners closely with leadership and cross-functional stakeholders to identify performance trends, establish core operational metrics, and ensure our data infrastructure seamlessly supports organizational growth and operational efficiency. Primary Duties & Responsibilities In this role, your core focus areas will be balanced across the following vital functions: Strategic Analytics & Reporting Leadership : Lead the design and evolution of scalability-minded reporting frameworks that support Customer Success performance management. Define and evolve key performance indicators, design dashboards used by leadership, translate complex business questions into robust analytical solutions, and provide leadership-level insights into operational trends and opportunities. Advanced Data Analysis & Insights: Conduct deep analytical work to uncover operational insights that drive business improvement. Analyze complex datasets across multiple systems to identify risks and performance drivers, develop predictive frameworks for operational planning, and present actionable findings directly to Customer Success leadership. Operational Frameworks & Process Optimization: Lead the design and improvement of operational reporting processes. Define standard operating procedures and best practices for reporting, data governance, and analytics while actively identifying opportunities to improve metrics, reporting automation, and data workflows. Cross-Functional Analytics Leadership: Serve as a key analytics partner across Customer Success and adjacent teams. Partner closely with leadership in Operations, Product, and Finance to define multi-system reporting needs, support cross-functional strategic initiatives, and provide thought leadership on how data can drive business maturity. Project Leadership & Mentorship: Provide dedicated leadership for complex reporting and analytics projects from initial design through final delivery. Establish rigorous documentation standards for reporting assets and provide guidance, professional development, and mentorship to junior Business Operations Analysts. Problem Solving & Innovation Navigating Ambiguity: You will regularly tackle complex and ambiguous analytical challenges across Customer Success operations. This requires identifying appropriate analytical methodologies and synthesizing disparate data points across multiple systems into clear insights. Data-Driven Innovation: Rather than following static routines, you will be responsible for evolving our analytics strategy. This includes building scalable reporting structures, exploring novel opportunities to leverage operational data, and implementin