Deliver exceptional customer service to aviation clients globally across phone and email
Coordinate fuel orders and manage end-to-end logistics activities
Monitor global fuel supply and respond proactively to availability changes or disruptions
Resolve operational issues quickly while ensuring accuracy and compliance
Collaborate closely with Sales, Supply, Credit, Billing, and other internal teams
Support customer accounts and contribute to strengthening long-term relationships
Maintain accurate records across multiple systems with strong attention to detail
Identify opportunities to enhance service delivery and customer experience
Work effectively across time zones within a 24/7 global operation
What You Bring
1-3 years of experience in customer service, sales support, operations coordination, or a fast-paced transactional environment (aviation or logistics experience preferred)
A proactive, solutions-oriented mindset with a strong sense of ownership
Ability to manage high volumes of work while maintaining accuracy and quality
Strong communication skills with confidence engaging with global clients
High attention to detail and commitment to governance, compliance, and low error rates
Ability to prioritise effectively in a fast-moving environment
Cultural awareness and the ability to build rapport with diverse customer groups
Strong teamwork and collaboration skills
Proficiency with technology and ability to navigate multiple systems
Additional Differentiator (Preferred):
Exposure to military environments, logistics, or fuel operations (e.g., early-career military experience or short-term service), bringing an understanding of structured operations and operational discipline
Additional Requirements
Fluent English (required)
Additional regional language skills (e.g., Mandarin, Bahasa Indonesia, or others) are a plus
Flexibility to support global operations across different time zones, including shift-based schedules
What Makes You Successful
Self-motivated with a strong drive for excellence
Adaptable and resilient in a fast-changing environment
Calm, confident, and decisive under pressure
Strong sense of accountability and professionalism
Empathetic, with a customer-first mindset
Positive, "can-do" attitude and team-oriented approach
Why Join World Fuel
Be part of a globally recognized aviation leader
Join one of the most dynamic and high-impact teams in the organization
Work in a collaborative, international environment
Gain exposure to global aviation operations and customers
Access clear development pathways and career progression opportunities
Opportunity to build a long-term career within a growing global business
#WFS
LI-JL1
World Fuel Services (Singapore) Pte. Ltd.
Additional Information
At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
Fuel Logistics Specialist (Aviation)
Location: Singapore
As a Fuel Logistics Specialist, you will sit at the core of World Fuel's global aviation operation. The Global Fuel Logistics team is a key competitive advantage-combining customer service, operational coordination, and commercial support to deliver exceptional outcomes for aviation clients worldwide.
This is a fast-paced, highly dynamic role where no two days are the same. You will manage fuel orders, respond to real-time operational challenges, and act as a trusted partner to customers across the globe. Success in this role requires strong judgement, attention to detail, and the ability to remain calm and decisive under pressure.
You will be part of a diverse, high-performing team spanning multiple regions, working collaboratively to deliver best-in-class service and maintain our industry-leading customer satisfaction.
Wfscorp · Singapore