Global Corporate Services, Head of Facilities Management, EMEA

Benefits

Additional Information

Blackstone is the world's largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $1.1 trillion in assets under management include investment vehicles focused on private equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at www.blackstone.com . Follow @blackstone on LinkedIn , X , and Instagram . Team Overview Global Corporate Services (GCS) supports offices and business lines across the firm. Working through Corporate Real Estate & Strategy (CRES) and Administrative Services, the team delivers end-to-end workplace and facilities support, including real estate, workplace services, facilities, design and construction, office services, office services, conference centre management, catering, dining and pantry services. Position Objective The Head of Facilities Management, EMEA, is accountable for the day-to-day management of the firm's corporate real estate portfolio across the region (9 locations, including both London offices). The role oversees building operations and workplace service delivery, ensuring compliance with relevant policies and procedures and meeting safety, quality and service-level expectations. This position reports to the Head of GCS EMEA within the global CRES organisation. Primary Responsibilities Oversee delivery of facilities services, managing performance across quality, cost and timeliness to deliver a best-in-class workplace experience. Maintain compliance with all relevant regulatory and statutory requirements across in-region locations. Manage vendor and operational service standards in partnership with landlords and property management, ensuring adherence to lease terms, maintenance contracts and utilities; maintain reliable operation of building systems (mechanical, fire/life safety, lifts, etc.). Hold third-party vendors accountable to agreed KPIs and SLAs. Lead day-to-day facilities operations resources (staff, consultants, suppliers and vendors), including an outsourced regional integrated facilities management (IFM) team. Set direction for site operations in line with global programme guidelines: think globally, execute locally. Own service ticketing platforms (ServiceNow and Corrigo), including governance, upkeep and user training; ensure timely, high-quality resolution of workplace maintenance and service requests, aligned with counterparts in New York. Review and analyse ServiceNow/Corrigo reporting to identify trends and proactively flag potential capital expenditure needs. Partner with business leaders and third-party suppliers to ensure consistent operations and a strong employee experience. Support business continuity planning and response, including emergency preparedness and incident management. Manage facilities operating expense and capital budgets; partner with CRES and Finance leadership and adjust monthly forecasts as required. Oversee facilities vendor invoicing, ensuring accurate coding and timely approvals. Conduct routine site inspections to maintain high standards of service, appearance and performance. Plan and deliver staff moves and relocations using internal and external resources; manage relocation vendors and offsite secure storage. Maintain the firm's IWMS platform in partnership with the Global Head of IWMS (New York), keeping seating assignments and floor plans current and administering moves through the move management workflow. Partner with the Global Head of Facilities Engineering to identify initiatives that improve service, reduce costs, enhance quality and mitigate risk (e.g., BMS, lighting, HVAC). Collaborate with CRES and Workplace/Capital Projects leadership on capital projects, ensuring facilities requirements, best practices and local regulatory standards are met and that technical systems are specified, built and commissioned to a high standard. Develop and implement standardised facilities management processes to drive long-term efficiency. Role Qualifications Degree in Facilities Management, Engineering, Architecture, or equivalent practical experience. Approximately 10 years of regional facilities management experience; financial services experience preferred. 10+ years of people leadership experience, ideally within a fast-paced office environment. Proactive, hands-on leadership style with sound judgement and a clear escalation mindset. Comfortable operating in a fast-paced, dynamic and rigorous environment; able to prioritise competing demands and meet deadlines. Clear and concise communicator (written and verbal) who can build credibility quickly with colleagues and senior management. Strong stakeholder management skills; able to li