Analytics & Insights Lead, ASO Operations

About the role

In this role, you will be the analytical backbone of ASO Operations - partnering directly with business leaders to understand performance challenges, define what success looks like, and translate those needs into data solutions that drive meaningful operational decisions. You will own the end-to-end development and implementation of KPIs and metrics frameworks that align global teams on a single source of truth, while building the scalable data infrastructure required to track, surface, and act on those metrics in real time. Your work connects business strategy to technical execution - every insight you deliver and every framework you build is in direct service of a clear, measurable business outcome.

Requirements

• Strong business acumen with the ability to quickly understand operational workflows, workforce dynamics, and financial drivers - and translate that context into clear performance narratives for senior leadership, including root cause analysis, trend interpretation, scenario model