Track customer adoption metrics and usage patterns to identify optimization opportunities. Proactively recommend system enhancements to improve campaign performance, operational efficiency, and alignment with evolving client needs.
Cross-Functional Technical Collaboration
Act as the technical liaison between clients and internal teams, including product, engineering, technical services, legal, and privacy. Manage escalations, support the rollout of platform updates, and coordinate QA and UAT processes for new deployments.
Develop and maintain clear, comprehensive technical documentation such as runbooks, integration guides, and workflow maps. Deliver technical enablement and training to both customers and internal teams to ensure successful product adoption and long-term success.
Customer Advocacy & Product Feedback
Translate customer feedback into actionable insights for product development and roadmap planning. Advocate for client needs to refine platform features, reduce complexity, and increase automation in workflows.
Strategic Communication & Stakeholder Engagement
Communicate complex technical concepts in a clear, client-friendly manner across both business and technical audiences. Provide regular updates on project milestones, product enhancements, and issue resolutions to drive stakeholder alignment.
Client Engagement & Industry Representation
Support LiveRamp's strategic initiatives through occasional travel for client meetings, workshops, and industry events. Strengthen client relationships and reinforce LiveRamp's position as a leading ad tech partner.
Requirements
Technical Skills
Understanding of Ad Tech Ecosystem: Familiarity with DSPs, SSPs, DMPs, CDPs, ID graphs, clean rooms, and data onboarding.
Data Integration & APIs: Experience working with REST APIs, file-based integrations (e.g., SFTP), and data transformation processes.
Web Technologies: Knowledge of web tracking (e.g., pixels, tags, cookies), identity resolution, and data flow across the martech/ad tech stack.
Data & Querying: Competency in SQL, data analytics tools, or scripting for troubleshooting and insights.
Troubleshooting & Debugging: Strong problem-solving skills in diagnosing and resolving technical issues across distributed systems.
Client-Facing & Communication Skills
Client Relationship Management: Ability to engage with both technical and non-technical stakeholders across advertisers, agencies, and publishers.
Solution Design & Presentation: Comfort creating and presenting solution proposals, technical diagrams, and use-ca
Benefits
Health insurance
Additional Information
LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners.
Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.
At LiveRamp, we believe connected data drives better experiences-and we power those experiences across the advertising ecosystem with unmatched scale, privacy, and precision. As a Technical Solutions Consultant (TS), you'll partner with leading brands, agencies, platforms, and data providers to implement and optimize LiveRamp's ad tech solutions.
In this role, you'll act as a trusted technical advisor, owning key accounts from onboarding through expansion. You'll help customers activate data across channels, navigate signal loss, and measure outcomes-while also helping to build internal best practices that level up our broader team.
Liveramp · San Francisco