Clinical Operations Director

About the role

Job Title: Clinical Operations Director Overview The Clinical Operations Director is responsible for leading frontline operational execution across Alopex's Care Coordination and Enrollment teams while driving workforce performance, operational accountability, clinical quality, and scalable operational delivery. This role serves as the operational leader for day-to-day Clinical Operations and Enrollment execution and partners closely with executive leadership, QA, Product, BI, Technology, and Operations Enablement teams to support organizational growth and operational excellence. The Clinical Operations Director oversees operational workflows across multiple service lines, including traditional CCM, LTC-focused care coordination, transitional CCM models, and future population health initiatives. This role owns frontline operational execution, workforce leadership, service line performance, and day-to-day operational accountability across Clinical Operations and Enrollment. While the Operations Enablement & Systems Director owns systems infrastructure, workflow enablement, and operational scalability initiatives, the Clinical Operations Director is responsible for frontline execution, workforce performance, and operational delivery. This role is instrumental in supporting organizational growth, operational stability, workforce development, and service line scalability during periods of rapid growth and transformation. Key Responsibilities Clinical Operations Leadership Provide operational leadership and oversight for Care Coordination and Enrollment teams Directly manage frontline operational staff, including Team Leads, Care Coordinators, and Enrollment Specialists Own frontline operational execution, workforce accountability, and service line performance across Clinical Operations Partner with executive leadership to support organisational growth initiatives and operational scaling Monitor and drive operational KPIs related to productivity, engagement, quality, patient outcomes, and operational performance Support staffing strategy, workforce planning, scheduling oversight, and operational resource allocation Ensure operational consistency across service lines, workflows, and customer implementations Team Leadership & Staff Development Coach, mentor, and support frontline operational leaders and staff Promote accountability, consistency, and operational excellence across teams Support onboarding, performance management, corrective action, and employee development Foster a collaborative, patient-centred, and high-performance operational culture Lead communication efforts during periods of organisational and operational change Support leadership development and operational growth opportunities within frontline teams. Operational Execution & Service Line Management Drive operational execution across traditional CCM, LTC and future population health service lines Partner with QA leadership to maintain documentation integrity, operational consistency, and CMS readiness Collaborate with Enablement & Systems leadership to support workflow adoption and operational scalability Support implementation and adoption of operational tools, workflows, and technology solutions Identify operational barriers impacting productivity, patient engagement, or workflow execution and implement corrective action plans Support operational planning related to customer onboarding, transitions, and scaling initiatives Cross-Functional Collaboration Partner with Product, QA, BI, and Technology and Enablement teams to support operational initiatives and workflow improvements Collaborate with provider groups and customer stakeholders as needed Support implementation of operational reporting, workforce metrics, and operational performance initiatives Qualifications Active RN license strongly preferred 7+ years of healthcare operations leadership experience Demonstrated experience leading frontline operational teams in healthcare environments Experience in CCM, population health, managed care, telephonic care management, LTC, or value-based care strongly preferred Demonstrated experience leading remote or hybrid operational teams Strong understanding of productivity management, operational KPIs, and workforce planning Experience leading teams through organizational growth, operational change, and workflow transformation Strong communication, coaching, accountability, and leadership skills Comfortable working in a fast-paced, evolving operational environment Preferred Qualifications Experience supporting healthcare technology implementations or operational transformation initiatives Experience in multi-client healthcare operations environments CCM certification or population health experience preferred Familiarity with CMS documentation and compliance expectations preferred Key Competencies: Competency Definition Operational leadership Ability to lead and support enrollment and clinical operations while driving operational con